Todd Simpson
Todd Simpson at BMW of Allentown

Todd Simpson

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

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4.8
225 Reviews

Todd has worked for BMW since 2001 starting out as a BMW technician and then moving up to the service advisor position. Being an automotive enthusiast, Todd is always happy and eager to talk about BMW’s products and features on both current and past vehicles. Feel free to stop in to get any BMW advice or simply just to say hi!!

Dealership Experience

15 yrs, 2 mos

Industry Experience

24 yrs, 6 mos

Languages Spoken

English English

4.8

225 Reviews

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225 Reviews of Todd Simpson

February 19, 2026

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Employee Rating

I. Was totally satisfied with the service I received with my BMW. It was in for inspection, oil change, one year service and repair of wheels. More

by andrewbacalakis
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 19, 2026

BMW of Allentown responded

Thank you for choosing BMW of Allentown and for sharing your awesome feedback about our Service Team, Andrew! See you next time!

February 19, 2026

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I’ve been going to this dealership for 40 years. Service is impeccable. The estimates are spot on, the skill of the technicians is world class and Todd is personable, professional and knowledgeable. More

by joeingrid10
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Recommend Dealer
Yes
Feb 19, 2026

BMW of Allentown responded

Thank you for your continued trust and loyalty over the past 40 years! We’re absolutely delighted to hear that Todd and our service team continue to provide you with world-class service. See you again soon at BMW of Allentown!

February 19, 2026

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Ethan was outstanding as always. His attention is exceptional as is his communication. I highly recommend Ethan to any BMW client coming the BMW of Allentown for service. He is the More

by Brad
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Recommend Dealer
Yes
Feb 20, 2026

BMW of Allentown responded

Brad, your recommendation means a lot to us! We are thrilled to hear that Ethan provided such outstanding, attentive service. We’ll be sure to pass on your kind words to him and the rest of our team at BMW of Allentown!

February 10, 2026

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Best customer service for a dealership I have experienced while living here for the past 28 years in the Lehigh Valley. More

by Jon.hallingstad
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Recommend Dealer
Yes
Feb 10, 2026

BMW of Allentown responded

Jon, we're honored by your kind words! Thanks from all of us at BMW of Allentown for making us your top choice in the Lehigh Valley.

January 28, 2026

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Excellent service. Very professional. Always use BMW of Allentown.Todd has always helped us, he’s amazing. More

by sandbernlt
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Recommend Dealer
Yes
Jan 28, 2026

BMW of Allentown responded

Thank you for sharing your review of Todd! We take pride in our professionalism and excellent service at BMW of Allentown. We appreciate your continued trust and support!

January 27, 2026

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Todd provided excellent service and follow-up. He explains things clearly and extremely responsive arranged for a loaner since the car required a recall fix. It was very nice and helpful. More

by Janetquigley
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Recommend Dealer
Yes
Jan 27, 2026

BMW of Allentown responded

Hi Janetquigley, we're glad Todd provided excellent service and kept you informed throughout. Thank you for choosing BMW of Allentown and for sharing your positive experience!

December 17, 2025

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Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric More

by highflight77
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Recommend Dealer
Yes

Other Employees Tagged: Charles German

Dec 18, 2025

BMW of Allentown responded

Thank you for sharing your kind words about Todd and our team! We are grateful for your support and we look forward to seeing you again at BMW of Allentown.

November 12, 2025

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Excellent service and communication. I wish sooner appointments were more available. Great inside amenities despite place being a little crowded sometimes. More

by Diesel
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Recommend Dealer
Yes
Nov 13, 2025

BMW of Allentown responded

Thank you for sharing your feedback about the experience you had with our service team at BMW of Allentown! We are happy to provide helpful communication, and we hope to have you back for any future needs. Drive safe!

October 15, 2025

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Todd did a wonderful job in taking care of my vehicle. He’s knowledgeable, friendly and a professional. More

by Luis
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Recommend Dealer
Yes
Oct 15, 2025

BMW of Allentown responded

Luis, we are thrilled Todd delivered knowledgeable and friendly service. Thank you for choosing BMW of Allentown and for sharing your feedback! We appreciate your support!

September 25, 2025

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Very disappointed i I was mis informed about a recent recall Only partial service was completed More

by Danny
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Recommend Dealer
No

Other Employees Tagged: Justin Dressel

Sep 26, 2025

BMW of Allentown responded

Danny, we are concerned to hear that the recall was not resolved to your satisfaction. Please reach out to me so I can address any outstanding issues. Thank you, Web Lingle - Service Manager - 610-820-2950

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