Todd Taylor

very professional and personable. worked to greet and find out what we were looking for. Ryan went out of his way to make the experience a good one. worked to greet and find out what we were looking for. Ryan went out of his way to make the experience a good one. More

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7/24/23 I emailed to get information on a Jeep for sale. Filled out credit application through their dealership on 7/26. Sent all my information that they needed and on my trade. I’m a single mom so I can’t Filled out credit application through their dealership on 7/26. Sent all my information that they needed and on my trade. I’m a single mom so I can’t just drive 2 hours right away. I told them I would have money down down payment Friday and I did. Because I am 2 hours away they said Saturday was fine. Saturday morning I go and get a cashiers check at my bank, out of my way, for my down payment even calling the dealership asking who do I make check out to. I spoke to the guy and told him what time I would be there because I had to pick up my son from camp. He said “ no problem you are good to go.” I get my son and make the 2 hour trip. I walk in and no one is telling me anything and leaving me sit which seemed forever. Finally some manager takes me in a room and says “ we sold the Jeep half hour before you got here, I’m sorry”. They’re not sorry. If they sold it where was my phone call to tell me to turn around. The manager says “ we don’t hold vehicles”. Well no one told me that. Why was I told to come down I’m good to go on the Jeep. What a freakin joke. I never had to deal with anything like that and my son had to see my so upset because I wanted this Jeep so bad. I couldn’t even drive home until I calmed down. I would have have a deposit if someone asked me. So on my way home, I bought a NEWER Jeep, same miles, same price. So you were probably ripping me off anyways. Let me sit there for 20 mins then tell me you sold it. You are a JOKE. Don’t every buy from these people. They don’t care about their customers. From Todd: I also wanted to let you know that here at Parsons Ford we go out of our way to ensure you have one of the best automotive dealership experiences. Worst experience I ever had. Run my credit, make me drive two hours, make me get a cashiers check, even putting the Jeep on my insurance and I sent you a copy. To tell me you sold it. More

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