
Tom has over eleven years of experience in the automotive industry. Tom first joined our sales team in 2007 and has been in our Service Department since 2011. In Tom's free time he enjoys snowboarding, mountain biking and spending time with his friends and family.
Read more30 Reviews
Write a ReviewDealership Experience
13 yrs, 11 mos
30 Reviews of Tom Carlson
September 23, 2024
Tom met as soon as soon as I came in, and me processed in. As soon as it was ready, He went over the service check off sheet very thoroughly explained what what I may need in near future, and told about in. As soon as it was ready, He went over the service check off sheet very thoroughly explained what what I may need in near future, and told about some upcoming specials. I have always have a had a great experience with the Service Department. Overall Tom was very Thorough and provided Great Customer Service. More
September 04, 2024
Honest, fast service, keeps you posted on as they work in your vehicle. Reasonable charge your vehicle. Reasonable charge More
Other Employees Tagged: Ariel Sallemi , Michael McKay
August 01, 2024
Jason was fantastic to deal with, honest and straight forward ! I would definitely recommend him Saija forward ! I would definitely recommend him Saija More
Other Employees Tagged: Jason Gardner
July 02, 2024
Went in for an oil change with a coupon I received in the mail. The service area was crowded so I expected a wait. Two hours later I received a text quoting me 4K worth of work they wanted to do. I went to t mail. The service area was crowded so I expected a wait. Two hours later I received a text quoting me 4K worth of work they wanted to do. I went to the service desk to tell them I just came in for an oil change. A mechanic was by the desk and he said they gave me a multi point inspection as a courtesy. My truck is 12 years old, but I did just pay them over 3.5k (to redo my brakes in late December). I asked if it was possible to just get an oil change without looking at all the work an older truck needs and they told me they always do it as a courtesy. So, bottom line: you can’t go here to get an oil change without them trying to sell you a bunch of other “repairs” at well over a premium cost. I was 2.25 hours for an oil change they could have done in half the time if they didn’t make it a policy to look for things the customer didn’t ask them to look for! None of which, by the way, needed immediate work. I bought the truck here and loyally serviced it here for years, but when the ownership changed, the quality, reliability, and trust of this place plummeted! Please avoid. More
June 19, 2024
I cannot thank Melia enough for getting my warranty paperwork all figured out. I had spent thousands at another dealer who said I had no coverage when in fact I did. she set ne up with a service appt a paperwork all figured out. I had spent thousands at another dealer who said I had no coverage when in fact I did. she set ne up with a service appt and took care of everything I needed. So grateful! More
Other Employees Tagged: Ariel Sallemi , Michael McKay, Melia
June 05, 2024
I highly recommend anyone to go in and talk to Tom about their car needs/repairs for any car make or model.His service is amazing. His prodcut knowledge is outstanding, exceeding my expectations every time. their car needs/repairs for any car make or model.His service is amazing. His prodcut knowledge is outstanding, exceeding my expectations every time. I am completely impressed with his professionalism and honesty. There is no one I trust more than Tom. With or without a Toyota I always go to him for his honest opinion when I need any work done. More
May 18, 2024
Excellent showroom and inventory. Sales and finance were a breeze to work with. Happy customers! Sales and finance were a breeze to work with. Happy customers! More
Other Employees Tagged: Charlie Boyle , John Norton
April 30, 2024
Dan Rudy and McGee did an excellent job across the board. We were really happy with his knowledge of the vehicle as well as his accommodating nature (due to our busy schedules). We would definitely recommend We were really happy with his knowledge of the vehicle as well as his accommodating nature (due to our busy schedules). We would definitely recommend! We have also had our Sienna serviced here and have had a great experience. More
Other Employees Tagged: Dan Rudy
