Tom Gordon
Tom Gordon at Covert Cadillac Bee Cave

Tom Gordon

Sales

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.4
17 Reviews
4.4

17 Reviews

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17 Reviews of Tom Gordon

November 12, 2025

Dealership Rating
Employee Rating

Awesome experience from the phone call through the delivery. What a great team to work with More

by blackfoot100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2025

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience. All of us at Covert Cadillac Bee Cave are delighted to hear that everything from your first phone call to the moment your vehicle was delivered felt smooth and enjoyable. It is wonderful to know that our team made such a positive impression throughout the entire process. We truly appreciate you choosing us and look forward to welcoming you back whenever you need anything in the future.

August 18, 2025

Dealership Rating
Employee Rating

Covert Cadillac Bee Cave was great to deal with. Tom and Rafael all made our car-buying experience a very good one. I would happily buy here again! More

by TAPITTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 19, 2025

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that Tom and Rafael made your car-buying process such a positive one. We truly appreciate your kind words and are grateful you chose Covert Cadillac Bee Cave. We look forward to welcoming you back when you’re ready for your next vehicle!

August 17, 2025

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Employee Rating

The sales staff at Covert Bee Cave were the consummate professionals. There was absolutely no pressure and they worked hard to get me a terrific deal on the Escalade V, establishing it certified preowned More

by DKOLBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Ishak

Aug 19, 2025

Covert Cadillac Bee Cave responded

Thank you so much for your thoughtful review! We’re honored to know that our sales staff provided you with one of the most pleasant buying experiences out of your many vehicle purchases. It’s wonderful to hear that the team delivered a no-pressure, professional approach while helping you secure your Certified Pre-Owned Escalade V and ensuring excellent follow-up after the sale. We truly appreciate your strong recommendation and are grateful you chose Covert Cadillac Bee Cave. We look forward to continuing to serve you with the same level of care and professionalism in the future!

August 08, 2025

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Michael and staff are amazing. Had a great experience. They walked me through every step. More

by pjpicasio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re thrilled to hear that Michael and our team at Covert Cadillac Bee Cave made your experience smooth and enjoyable. Walking you through every step is exactly the kind of personalized service we strive for, and we’re grateful you chose us. Enjoy your new vehicle!

July 02, 2025

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From the get-go we felt heard; HUGE thanks to Tom, John Raphael, and their teams More

by dustin51
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: John Yoon , Raphael Ayala

Jul 15, 2025

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience! We’re thrilled to hear that from the very beginning you felt heard and well taken care of by Tom, John, Raphael, and their teams. At Covert Cadillac Bee Cave, we pride ourselves on delivering attentive, personalized service, and it’s wonderful to know our team made such a positive impact. We truly appreciate your business and look forward to serving you again in the future! 🚗👏

June 23, 2025

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These guys so a great job. They helped her out with a loaner car, and they guided her through the repairs process. More

by SCHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

June 22, 2025

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Everyone’s so polite and helpful trying to take care of my service and sales needs More

by BAWILL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

June 06, 2025

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Employee Rating

Great during the sale awful after the sale is completed. Can not get any assistance form them for a simple issue. They punt problems more than any football team. It is ridiculous. Been trying over a month f More

by jamiejohnson8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 15, 2025

Covert Cadillac Bee Cave responded

We’re truly sorry to hear that the level of support you’ve received after your purchase has not met your expectations.

June 03, 2025

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Employee Rating

Great experience! Very helpful and customer service was amazing! The process was flawless and very smooth! More

by kandyhuggins
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Christian Rupp

Jun 05, 2025

Covert Cadillac Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience was smooth and flawless, and that our team provided amazing customer service. It’s always our goal to make the process easy and enjoyable. We appreciate your support and look forward to serving you again in the future!

June 03, 2025

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Employee Rating

Treated with respect and the sales team was great! We drove in from out of town and will be looking here for our next vehicle. More

by cshort1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 05, 2025

Covert Cadillac Bee Cave responded

Thank you for the kind words! We're so glad to hear you felt respected and well taken care of by our sales team. It means a lot that you made the trip from out of town, and we’re honored to have earned your trust. We look forward to helping you find your next vehicle when the time comes!

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