Tom Hardin

My experience at Emich KIA was truly phenomenal from start to finish! Tom provided excellent service over the phone—he was detailed, informative, and made the car buying process smooth and stress-free. start to finish! Tom provided excellent service over the phone—he was detailed, informative, and made the car buying process smooth and stress-free. Amber guided me through each step in person and was incredibly professional, responsive, and friendly. Her knowledge and helpful attitude made a big difference. When it came time to sign, Haley, the new car manager, clearly explained all the details and answered my questions with confidence. Overall, this was a 10/10 experience. I’ll definitely be coming back when it’s time for my next car! More

by grecia.fashion Verified Customer Verified Customer

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Professional, attentive, courteous, and very friendly. Great follow up and responsiveness from everyone we encountered. Great follow up and responsiveness from everyone we encountered. More

by jack89 Verified Customer Verified Customer

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Great pricing on the new lease. Everyone at the dealership was very nice plus the customer service was outstanding Everyone at the dealership was very nice plus the customer service was outstanding More

by majorjackigr Verified Customer Verified Customer

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I have had a real issue with Kia and Emich Kia in general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rud general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rude from the jump. He would talk over the top of me and the called me dumb. Then after he hung up on me like the consummate pro he is, my wife called in as well. He was even worse to her which says a lot about his character. Misogyny in 2024 is a great look Tom! I will never buy a Kia again, nor will I ever by anything from Emich. More

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I had such a great experince at Emich recently. Amber and Tom H. both helped me and made selling my vehicle to them a breeze. I was pleasantly surprised at how fast and easy the process was. They w Amber and Tom H. both helped me and made selling my vehicle to them a breeze. I was pleasantly surprised at how fast and easy the process was. They were both friendly and made a very reasonable offer right away- no wasting time and going around and around. I recommend the dealership and both Amber and Tom highly. Thank you both for a great experience. More

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I had a great experience with Emich Kia they went above and beyond. Thank you and beyond. Thank you More

by harryml Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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I had the pleasure of working with Saife on the sales side. He was very easy to work with and got me through the process easily and even followed up with days later. I was then introduced to Brian who wa side. He was very easy to work with and got me through the process easily and even followed up with days later. I was then introduced to Brian who was very professional when walking me through the financing and document execution. There were a couple items that needed attention with the car, so it was given to the service department. This is where I met Katie and Tom, who promised to make the experience quick and painless as possible. Katie made sure that everything was taken care of and I had my car back in the same day. I will definitely look to work with Saife again on my next car purchase! He went above and beyond to make sure I was taken care of and happy with my purchase. Thanks! More

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Saife won my business because he followed up on my inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car sal inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car salesman? I do! More

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Had a great experience buying a pre owned Jeep Wrangler, Tom the sales manager was great to work with! Tom the sales manager was great to work with! More

by dpollard1 Verified Customer Verified Customer

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