Tom Lim
Tom Lim at Mercedes-Benz of Grapevine

Tom Lim

Sales Experience Manager

Mercedes-Benz of Grapevine

1300 Texan Trail
Grapevine, TX 76051

Contact Me
5.0
42 Reviews

Born and raised in Phnom Penh, Cambodia, I have a passion for travel and immersing myself in different cultures. I particularly enjoy exploring street food and local marketplaces, as I believe they offer the best insights into a culture's food and lifestyle. With 22 years of experience as a donut shop owner, I have also cultivated a love for watch collecting. Above all, I am a dedicated husband and father of two.

Dealership Experience

2 yrs, 10 mos

Languages Spoken

Cambodian Cambodian

Mandarin Mandarin

View more languages
5.0

42 Reviews

Write a Review

42 Reviews of Tom Lim

July 01, 2025

Dealership Rating
Employee Rating

Exceptional experience! This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within More

by mzola4577
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Lin, Derek Penrod

Jul 08, 2025

Mercedes-Benz of Grapevine responded

Thank you for your continued trust in Mercedes-Benz of Grapevine! We're thrilled to hear both of your experiences have been exceptional. It’s always our goal to provide friendly, knowledgeable service tailored to your needs. We look forward to welcoming you back next time!

July 01, 2025

Dealership Rating
Employee Rating

Ive been coming to this dealership since 2022 and the service here had been wonderful. More

by Charaevaughn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Lin

Jul 08, 2025

Mercedes-Benz of Grapevine responded

Thank you for being a loyal client since 2022! We're grateful for your continued trust and so glad to hear the service has been wonderful. We look forward to serving you for many more visits to come!

June 26, 2025

Dealership Rating
Employee Rating

Tom Lim was extremely Professional. Attention to detail with amazing customer service. Great experience! Awesome More

by Michael.krawetzke3201
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 27, 2025

Mercedes-Benz of Grapevine responded

Thank you for your kind words! We're delighted to hear that Tom provided such a professional and detail-oriented experience. His commitment to outstanding customer service truly reflects the standard we strive for at Mercedes-Benz of Grapevine. We appreciate your feedback and hope you enjoy every mile in your new vehicle!

June 01, 2025

Dealership Rating
Employee Rating

Tom was amazing. Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t c More

by Mrindiainus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kal Elhamad , Tom Lim

Jun 02, 2025

Mercedes-Benz of Grapevine responded

Thank you for the incredible feedback! We're thrilled to hear that Tom, Cal, and Chris made your out-of-state purchase seamless and stress-free. Going the extra mile—literally—is what our team is all about, and we’re so glad you had such a smooth and thoughtful experience from start to finish. Enjoy your new vehicle, and thank you for choosing Mercedes-Benz of Grapevine!

May 14, 2025

Dealership Rating
Employee Rating

Tom As amazing! Took such good care of us! Despite some issues we still had a great experience! This was our first time shopping with this dealership and have deci More

by Michele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Basel Abbas

May 19, 2025

Mercedes-Benz of Grapevine responded

Thank you for the kind words! We’re so glad Tom took great care of you and helped make your first experience with us a positive one—even with a few bumps along the way. We truly appreciate your trust and look forward to assisting with your future car purchases!

March 26, 2025

Dealership Rating
Employee Rating

Very helpful and amazing sales team. Everyone one helpful, understanding, and easy to work with. More

by CC
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kal Elhamad, Alex Johnson

Mar 31, 2025

Mercedes-Benz of Grapevine responded

Thank you for the kind words! We're so glad our sales team made your experience smooth and enjoyable. Your support means a lot, and we look forward to assisting you again in the future!

March 23, 2025

Dealership Rating
Employee Rating

The staff at this dealership were very welcoming, helpful, and patient. Dyan always made sure to recommend us cars she’d knew we would like and managed to help us get a car that satisfied us. After More

by nuchnoulrat19@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dyan Hiner , Tyler

Mar 24, 2025

Mercedes-Benz of Grapevine responded

Thank you for your thoughtful feedback! We're so glad to hear that Dyan and Tyler made your experience smooth, enjoyable, and personalized from start to finish. It means a lot to know you felt welcomed and well taken care of. Enjoy your new car, and we look forward to seeing you again!

February 17, 2025

Dealership Rating
Employee Rating

We received top-notch service from Tom Lim and the entire team. They made sure to find the perfect vehicle for me. I walked away with exactly what I wanted and more! I could not be happier with our experienc More

by Nancyhueske
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Day

Feb 20, 2025

Mercedes-Benz of Grapevine responded

Thank you for your wonderful feedback! We're thrilled to hear that Tom and our team helped you find the perfect vehicle and provided a top-notch experience from start to finish. Enjoy your new Mercedes-Benz, and we look forward to seeing you again soon!

February 16, 2025

Dealership Rating
Employee Rating

Supportive and welcoming! Information was transparent. Recommend buying from the dealer and excellent sales support More

by adityad031
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clyde Rodriguez

Feb 17, 2025

Mercedes-Benz of Grapevine responded

Thank you for the strong review and choosing Mercedes-Benz of Grapevine!

February 06, 2025

Dealership Rating
Employee Rating

Tom was great! Very efficient, answered all of my questions, and I’m so happy with my car purchase. I’m very picky, and he was so nice to work with and handled ever More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Basel Abbas

Feb 07, 2025

Mercedes-Benz of Grapevine responded

Thank you for your kind words! We're glad Tom provided a great experience and took care of everything you needed. Enjoy your new car!

1
...