Tom Lim
Tom Lim at Mercedes-Benz of Grapevine

Tom Lim

Sales Experience Manager

Mercedes-Benz of Grapevine

1300 Texan Trail
Grapevine, TX 76051

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4.9
68 Reviews

Born and raised in Phnom Penh, Cambodia, I have a passion for travel and immersing myself in different cultures. I particularly enjoy exploring street food and local marketplaces, as I believe they offer the best insights into a culture's food and lifestyle. With 22 years of experience as a donut shop owner, I have also cultivated a love for watch collecting. Above all, I am a dedicated husband and father of two.

Dealership Experience

3 yrs, 9 mos

Languages Spoken

Cambodian Cambodian

Mandarin Mandarin

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4.9

68 Reviews

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68 Reviews of Tom Lim

June 18, 2026

Dealership Rating
Employee Rating

Professionalism all around, from the time you first walk in the door, Everyone was very courteous, helpful and eager to please. More

by Rick Barrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kal Elhamad

Jun 18, 2026

Mercedes-Benz of Grapevine responded

Thank you for sharing your experience! We are delighted to hear that you felt welcomed from the moment you walked through our doors. Providing courteous, attentive, and personalized service is at the heart of what we do, and we're grateful for your recognition of our team's efforts. Thank you for choosing us, and we look forward to serving you again in the future!

June 16, 2026

Dealership Rating
Employee Rating

Excellent service. Very friendly, knowledgeable staff made the entire car-buying experience smooth and enjoyable. More

by Saraksandel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Stanford

Jun 17, 2026

Mercedes-Benz of Grapevine responded

Thank you for your kind words! We’re delighted to hear our team provided a smooth and enjoyable car-buying experience. Delivering knowledgeable service and creating a welcoming environment for our clients is what we strive for every day. We truly appreciate your support and thank you for choosing us!

June 16, 2026

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Employee Rating

Excellent experience, very easy transaction with the help of Tom. Felt welcome and valued as a customer. Very nice!!! More

by Hector A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2026

Mercedes-Benz of Grapevine responded

Thank you for the wonderful feedback! We’re thrilled to hear Tom helped make your purchase experience smooth and effortless. Making our clients feel welcomed, appreciated, and valued is what we strive for every day. We truly appreciate your trust and hope you enjoy your new vehicle!

June 01, 2026

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Employee Rating

Tom Lim did an exceptional job. He answered all my questions and created superb value to my needs and your organization. I will highly recommend him to my friends and family More

by James Harrington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Lim

Jun 02, 2026

Mercedes-Benz of Grapevine responded

Thank you for the wonderful feedback! We’re thrilled to hear Tom provided such a valuable and personalized experience throughout your journey. Helping our clients make confident decisions and ensuring their needs are met is what we strive for every day. We truly appreciate your recommendation and your trust in our team. Enjoy your new vehicle!

Jun 02, 2026

James Harrington responded

Tom Lim did a great job and answered every question I had. Great value and service to my needs

May 28, 2026

Dealership Rating
Employee Rating

I recently had the pleasure of working with Jorge Gonzalez at Mercedes-Benz, and I cannot recommend him highly enough. From the moment we spoke, Jorge stood out as someone truly committed to deliveri More

by Amye617
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gonzalez

May 29, 2026

Mercedes-Benz of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear Jorge provided such an exceptional experience and made the entire process seamless, enjoyable, and stress-free. His commitment to building genuine relationships and delivering outstanding service truly reflects what we strive for. We appreciate your trust, your recommendation, and welcome you to the Mercedes-Benz family for years to come!

May 22, 2026

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Tom was amazing! Overall thorough and professional. I will purchase another vehicle with him. Thanks! More

by CJ Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Cafferata

May 25, 2026

Mercedes-Benz of Grapevine responded

Thank you for sharing your experience with us, CJ! We’re happy to hear Tom made the process thorough, professional, and enjoyable. We appreciate your trust in our team and look forward to helping you again with your next vehicle!

May 07, 2026

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Employee Rating

I had an amazing experience purchasing my Mercedes, and I want to give a huge thank you to Tom for making the entire process smooth and stress-free. He was professional, patient, knowledgeable, and truly too More

by Angelica Avelar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 11, 2026

Mercedes-Benz of Grapevine responded

Thank you for such a thoughtful review! We’re thrilled to hear Tom made your Mercedes purchase smooth, stress-free, and enjoyable from start to finish. His professionalism, patience, and commitment to providing a personalized experience truly reflect what we strive for every day. We sincerely appreciate your recommendation and your trust in our team. Congratulations on your new Mercedes, and thank you again for choosing us!

March 17, 2026

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Employee Rating

Extremely kind and helpful with the purchase of my vehicle and very little wait time with the process. More

by adolfomontes48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom lim

Mar 18, 2026

Mercedes-Benz of Grapevine responded

Thank you for the kind words! We’re glad to hear our team made your purchase smooth, helpful, and efficient. We truly appreciate your trust and hope you enjoy your new vehicle!

March 17, 2026

Dealership Rating
Employee Rating

Trying to buy a second auto from them, but it seems to be that I wasn’t worth their time. They blew me off for two days straight, and I finally forced their hand to quit avoiding me through the website chat More

by Repeat Customer
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dyan Hiner, Joey Porter

March 01, 2026

Dealership Rating
Employee Rating

They were easy to work with and most importantly they did what they said they would do. Good follow up. More

by karlm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 12, 2026

Mercedes-Benz of Grapevine responded

Thank you for the great feedback! We’re glad to hear our team was easy to work with and delivered exactly what was promised. Providing clear communication and strong follow-up is always our goal. We truly appreciate your support!

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