Tom Matthews

The service rep. , Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going , Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going to be needed soon. The Sales Rep. Mr. Aria Teherani was very knowledgeable about the car we wanted to test drive, He was very helpful and patient in answering the many questions we had about thew 2025 and 2026 Jaguar. More

by SNAEREB Verified Customer Verified Customer

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I've had nothing but great service experiences with this team. They always take care of me. team. They always take care of me. More

by JTDOUGLAS0 Verified Customer Verified Customer

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Excellent service advisors. They were professional and knowledgeable and got my issues addressed timely and accurately. They were professional and knowledgeable and got my issues addressed timely and accurately. More

by BGRAY15 Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ Five-Star Service Every Time! I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My service representative, Tom, has been absolutely outstanding. He is knowledgeable, patient, and always goes above and beyond to make sure everything is done right. Tom takes the time to explain what’s needed, keeps me updated throughout the process, and makes every visit smooth and stress-free. It’s rare to find someone who genuinely cares about the customer experience, and Tom does exactly that. Because of his professionalism and the overall quality of service, I’ll continue to bring my vehicle here for many years to come. Highly recommend! More

by LISADK47 Verified Customer Verified Customer

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Great experience. Tom has been providing outstanding service; Mechanics are well trained and on point. Tom has been providing outstanding service; Mechanics are well trained and on point. More

by ANDY@CGMMD.COM Verified Customer Verified Customer

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Good follow up on service needs identified during inspection. Repair times were quick and met my expectations. inspection. Repair times were quick and met my expectations. More

by CAM Verified Customer Verified Customer

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I had a great experience. I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appre I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appreciate that. I didn’t have to travel. He also was nice enough the next day to take my key. The battery was low. What I really like is he doesn’t live far from me so that is a plus More

by REDROSE2634 Verified Customer Verified Customer

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This service center is very selective about who they give top-notch service to which I think is very deplorable top-notch service to which I think is very deplorable More

by CORDAE.SCOTT Verified Customer Verified Customer

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Outstanding service provider and mechanic. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair. More

by GPHILLIPS5 Verified Customer Verified Customer

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The dealership is very solid. If they dont have the answers they get it. Good customer service! If they dont have the answers they get it. Good customer service! More

by BGRAY15 Verified Customer Verified Customer

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