Tom Morfeld | Page 3

Great service friendly staff!! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Couldn't be happier!! More

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Love my Dealer Dean Team of Kirkwood is always respectful, courteous, helpful, and honest. I feel like family!! They always inform me of options and give me the bes Dean Team of Kirkwood is always respectful, courteous, helpful, and honest. I feel like family!! They always inform me of options and give me the best and most economical choice for my budget. More

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In with Airbag light, out with dead radio! UPDATED. Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio wit Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio with no charge. They also offered to fix my worn drivers side axle labor free. They are even letting me buy my own part from partsgeek.com. A $600+ repair is now only going to cost me $76. I have to give them credit for making it right, because I sure did have a terrible taste in my mouth about this. Somebody feel free to correct me if I'm out of line here, but here's what happened to me yesterday at their Service Center.... I brought my 2007 Jetta in for a transmission slip, a slight vibration at low speeds, and the airbag light was on. They found that the vibration was caused from a worn out driver's side axle and didn't find any issues with the transmission at this time. I chose to let the axle go for now and will look into repairing it myself. Now for the part that I don't understand. I was told the airbag light was caused by a wiring issue. After diagnosing the problem they found there was a loose connection under the seat and fixed the issue. I paid for the repair, got in the car and left. As I was leaving the lot, I realized the radio wasn't working. I drove down the road a ways trying to turn the radio on (it's my daughter's car so I wasn't 100% sure how to turn it on.) After texting her, I confirmed that the radio doesn't really shut off. It's a fancy new radio with colored lights that you can't really turn off. At all times, the clock is at least on. Well this radio was now totally dead. No lights, no nothing. It worked fine when I dropped it off for service because I was listening to it. When I drop a car off for any type of service, out of respect I always turn the radio off or turn the volume down. For this radio, there's too many buttons so I just turned it down. So I turn around and go back to the Service Center. I go in and tell them that the radio is totally dead and it worked fine before. The guy acts confused and tell me that they didn't work on the radio. I said yeah, but you guys did diagnose a wiring problem. They could be related. He says he doesn't think so but he'll call the Tech (he was at lunch) to ask him about it. He comes back and tells me that the Tech said the radio didn't work when he got in the car to test drive it for the shaking and transmission issue. So he says sorry, it's an aftermarket radio so it's not our responsibility. A wire probably came loose from the original installation. Right. So something just happened to go wrong with the radio at the same time they diagnosed a wiring issue with the airbag. What are the odds? So I go back out to the car to check the radio fuses myself. All the fuses are fine and I start thinking how silly it is for them to just brush me aside when I KNOW for a fact the radio worked fine before I left my car with them. I went back inside and told the guy that I would be in the waiting room until the radio was fixed and I handed him the keys. He told me that I would have to pay for their diagnostics to fix the radio and he began arguing with me in front of another customer and told me it wasn't their responsibility. I said "Not your responsibility? That doesn't make sense. It worked when I dropped it off, now it doesn't. How is that NOT your responsibility?" He repeated, "We didn't work on the radio, so we don't have anything to do with that.". So I said, "Okay, what if I dropped off my car for service and when I came back their was a huge dent in the hood. Would you tell me it's not your responsibility since you didn't work on the hood?" He said "that's apples and oranges". So I was seeing red at this point and grabbed my keys out of his hand and left. I was so mad I couldn't see straight. So apparently they are free to screw up your radio at their leisure and just claim it's not their responsibility since they didn't work on it. What the xxxx is going on here? Am I out of my mind? This is the last thing I expected when I went back to them with this issue. I figured they would be very apologetic and take a look at it immediately. Instead I get a guy basically calling me a liar in front of another customer, implying the radio never worked. Gimme a break man. I will never bring a car to them for service or buy a Volkswagen ever again. I've never been treated like this before. More

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