Tom Peacock

The part I needed to repair, my car was on backorder. . The alternator for my 2018 Nissan Maxima was on backorder and the cost of the labor to repair my car was to high double the labor cost $1200 to inst . The alternator for my 2018 Nissan Maxima was on backorder and the cost of the labor to repair my car was to high double the labor cost $1200 to install an alternator More

Report | Print

Very professional and courteous would recommend dealership and service department, very highly praised and professional. Thank you dealership and service department, very highly praised and professional. Thank you More

Report | Print

Don't shop with them they will scam you out of your money and fake put you in a car just to take the car back and not give you, your money back when you ask them for your money or update on what's taking so and fake put you in a car just to take the car back and not give you, your money back when you ask them for your money or update on what's taking so long they'll tell you " oh we're checking on itv" days and days have passed oh it's a chip on a brand new car so they're going to not give back your money you paid for car or anything because this is how they operate did I mention that they still charged my account for the first month payment of the car as well after it was returned they waste time keep you they’re for hours and hours they are high every customer inside was very upset with how they were handling business they need to be stopped immediately . Come to find out they have been doing this for a while and have been pocketing money from multiple customers More

Report | Print

Very helpful and knowledgeable and very professional he explained everything to me and a price before they do the job ! explained everything to me and a price before they do the job ! More

Report | Print

A very happy welcome they listen to the customer and then reply Most important they keep in touch with their customers during the repair reply Most important they keep in touch with their customers during the repair More

Report | Print

The service I received haw good on a time The people at the service department were professional the service department were professional More

Report | Print

Very satisfied with the dealership for keeping me updated, very professional employees and very honest about car repairs. My representative was responsive in a timely manner and responded to all of m updated, very professional employees and very honest about car repairs. My representative was responsive in a timely manner and responded to all of my texts. More

Report | Print

Great customer service , Oswaldo kept me in the loop with updates regarding a car service updates regarding a car service More

Report | Print

I can’t believe what I’m reading in these reviews . I find it comical that Joe Garcia is only responding to the good and fake reviews . This dealership turned my entire life upside down and absolutely I find it comical that Joe Garcia is only responding to the good and fake reviews . This dealership turned my entire life upside down and absolutely ruined it with the scam they used to get me there . And have the proof that I was lured there under false pretenses . It’s been a month since i was told the transmission and engine was in the car just sold me in January 2025 , and they won’t even respond to my calls . So unethical it’s ridiculous , I have been without a car for a month and now my credit is ruined and I cannot even go get another car Loan you have ruined my credit. I have no vehicle to get back-and-forth to work , you wouldn’t even have the decency to fix it. I was lied to on so many levels first of all when I first contacted Tom Peacock Nissan. I wanted to trade in my 2019 for a 2025 Altima. they already knew what they were going to do to me before I arrive to the dealership first of all they waited until I got almost there and did not allow me to come to the main dealership. They had me drive around the corner to some warehouse where they had all their lemons stored, I should have taken that as a red flag. And so many others are now saying the same thing. I was lied to about the carfax and the extended warranty , saying that Capital One would not allow me to purchase one , they said that was a lie. This absolutely was the worst experience in my life , and I never imagined that a major dealership in Houston would treat people in such a way with no regard for hard working people. Only had the car for 4 and 1/2 months before it stopped going over 20 miles per hour. And if I have to write a review every day I will. How in the xxxx am I going to pay over $700 for 72 months for a 5 year old car that doesn’t even run ! That’s $52,000 . And you people preyed upon me . And heard the story from other people that came up there to complain and the police were called. And Joe Garcia why are afraid to respond back to me? More

Report | Print

Sonya was very helpful with making me aware of the costs of each service and making sure my car was serviced well. of each service and making sure my car was serviced well. More

Report | Print