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Tommy Mellow
Tommy Mellow at Walt Massey Chrysler Dodge Jeep RAM Columbia

Tommy Mellow

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Columbia

1470 Hwy 98 E
Columbia, MS 39429

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4.8
24 Reviews
4.8

24 Reviews

Write a Review

24 Reviews of Tommy Mellow

April 12, 2026

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Employee Rating

Professional, thoughtful and helpful They did their best to do repairs and kept me updated on the progress. More

by rbrooks1955
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

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Apr 13, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience. We’re glad to hear our team was professional, thoughtful, and helpful while keeping you informed throughout the repair process. We truly appreciate your trust and support!

April 07, 2026

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The customer service team was very helpful on under the sunbit app I was using to pay for my tires. They were very knowledgeable about the process More

by Payton
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Yes
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Apr 08, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience. We’re glad to hear our team was helpful and knowledgeable while assisting you with your tire purchase. We truly appreciate your trust in our team!

April 06, 2026

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All was great. Tommy is amazing, knowelgeable, and attentive. Made me feel truly welcome. I will be back. #westside More

by Judy.ann.jackson3
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

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Apr 07, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience. We’re glad to hear Tommy provided knowledgeable, attentive service and made you feel truly welcome. We look forward to seeing you again!

April 06, 2026

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Considering I was given different prices for just brakes and rotors. I spent way more than I was expecting More

by Matt
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Recommend Dealer
No
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Apr 08, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 424-5231.

April 02, 2026

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My jeep was driving poorly. I had changed tires and had 2 four wheel alignment's done on it in about 8k miles. They told me it drove like a normal jeep. I took More

by lariat98
Recommend Dealer
No

Other Employees Tagged: Tommy Mellow

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Apr 03, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear this was your experience, and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 424-5231.

March 20, 2026

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I did pick up and delivery and Tommy was very nice and sweet on the phone and explained everything. I have Done service with them for over 3 years and he is one of the most kindest person i ever spoke too More

by jaclynainsworth0
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Recommend Dealer
Yes
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Mar 21, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience! We’re thrilled to hear that Tommy made such a positive impression and provided clear, friendly service. We’re grateful for your loyalty over the past three years and appreciate your recommendation.

March 04, 2026

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Good Nice. Good. Friendly Nope Good good good good good Good good good good good good More

by Patmason69
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

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Mar 05, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

It is great to receive such enthusiastic and positive feedback. Providing a friendly and helpful atmosphere is exactly what everyone here strives for every day. We truly appreciate the support and are glad that everything went so well.

February 28, 2026

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Fastest oil change I've had so far at Walt Massey. Very pleased with CDJR side!! More

by GraceOilfield
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

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Mar 02, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

It is wonderful to hear that the CDJR team provided such a fast and satisfying oil change experience. Providing efficient service while maintaining high standards is always the top priority. Thank you for the kind words and for choosing the service center.

February 23, 2026

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Tommy was very helpful Very Knowledgeable about his job and explained my repairs to me More

by dalehudson56
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Workmanship
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Recommend Dealer
Yes
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Feb 24, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience. We’re glad to hear Tommy was helpful, knowledgeable, and took the time to clearly explain your repairs. We truly appreciate your trust in our team!

February 18, 2026

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Professional and courteous Keep updating the service and a follow up to check on everything More

by terry78
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

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Feb 19, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your experience. We’re glad to hear our team was professional and courteous, kept you updated throughout the service, and followed up to ensure everything was taken care of. We truly appreciate your trust in us!

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