Tommy O'Brien Jr.

A year ago I purchased a new car from McGee Toyota in Putnam and the experience was excellent. The process was simple — essentially “sign and drive.” The sales representative handled everything smoothly Putnam and the experience was excellent. The process was simple — essentially “sign and drive.” The sales representative handled everything smoothly without the typical back-and-forth with managers, and the entire transaction was quick and easy. Because of that positive experience, I assumed that reaching out a year later to purchase a used vehicle would be just as straightforward. Unfortunately, that’s where things went downhill. Without getting into every small detail, the dealership still seems very stuck in the old-school way of selling cars — limited transparency, reluctance to provide clear numbers, and an apparent strategy of trying to get the customer physically into the dealership to spend hours negotiating price, trade-in value, and other details. That approach may have worked years ago, but it’s not something I’m willing to go through today — especially when the dealership is about an hour drive for me. I was very upfront about this from the beginning. As a returning customer with a paid-off 2025 Toyota to trade in, all I asked was that the process remain simple and convenient — similar to my previous “sign and drive” purchase experience. Unfortunately, that request was essentially met with a “no.” The representative I was dealing with, Tom, even commented “hate to lose a customer.” What made the situation even more surprising is that the dealership already had my phone number and email on file, yet there was absolutely no follow-up from a sales manager afterward, which was disappointing. The entire process around buying a used car and discussing a trade-in felt unnecessarily complicated and time-consuming. For comparison, I reached out to Land Rover Norwood simply to see how another dealership handled the process. As soon as I provided them with the details of my 2025 trade-in, they clearly recognized I was a serious buyer. Within about 20 minutes I had every piece of information I needed — clear numbers, transparency, and a straightforward process. That’s exactly how a modern car buying experience should work. Ironically, the vehicle we test drove there was the exact same RAV4 that McGee had listed — same mileage and actually priced $1,000 less — and it was also located only about 20 minutes from my house. Despite that, I still tried to give McGee Toyota another opportunity at my business because I was a returning customer. Unfortunately, once again the response was simply “we will beat that.” Beat what exactly? By $1? All I was asking for was full transparency and clear numbers, and that seemed to be a struggle. In the end, I chose to move forward with Carvana. The process was incredibly simple, transparent, and hassle-free. My wife’s Honda Passport will be picked up on Wednesday. I would have genuinely preferred to give my repeat business to McGee Toyota, especially after my positive experience the first time. Unfortunately, this most recent experience made that impossible. More

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Tommy was very attentive, with great communication. Nice experience new dealership with awesome waiting room with refreshments while you wait. Nice experience new dealership with awesome waiting room with refreshments while you wait. More

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I recently purchased a new car and had a fantastic experience. I got a great price, and the entire process was smooth from start to finish. Tommy was incredibly helpful, stayed on top of everything, a experience. I got a great price, and the entire process was smooth from start to finish. Tommy was incredibly helpful, stayed on top of everything, and made sure all my questions were answered. To top it off, they even added heated leather seats at no extra charge, which was such a nice surprise! I absolutely love my new car and truly appreciate the great service. Thank you, Tommy! 🚗 More

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Tommy was really patient and helped us pick the perfect car for us. No pressure at all. Just a great guy. car for us. No pressure at all. Just a great guy. More

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Tommy did an excellent job working with us on our new car purchase. Everything went smoothly from start to finish, and the car arrived earlier than expected. We had a great overall experience and would defin purchase. Everything went smoothly from start to finish, and the car arrived earlier than expected. We had a great overall experience and would definitely recommend working with him. More

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My husband and I had a great experience at this Toyota branch, everyone especially Tommy our sales representative was very helpful and made us feel very comfortable. I would highly recommend buying your branch, everyone especially Tommy our sales representative was very helpful and made us feel very comfortable. I would highly recommend buying your next vehicle from this place, no one was pushy and everyone there was very nice to deal with. Looking forward to many years with our new Toyota 4Runner!! More

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Very easy to work with, only issue I had is the amount of people coming in to purchase from them! people coming in to purchase from them! More

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From Tommy the salesmen, then Tommy the Sales Manager and last but not least Melissa in finance, this ENTIRE car purchasing process was easy, smooth and fun. Excellent job by all! Thank you! I love my 2026 last but not least Melissa in finance, this ENTIRE car purchasing process was easy, smooth and fun. Excellent job by all! Thank you! I love my 2026 Camry XSE More

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First time buying a car from a dealership and Tommy made the process so easy and was super helpful. I would definitely recommend him for anyone looking for a new car! the process so easy and was super helpful. I would definitely recommend him for anyone looking for a new car! More

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Great experience, in an out! Got the car I wanted and was ready for a test drive immediately. Got the car I wanted and was ready for a test drive immediately. More

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