Incredible customer service.
They are helpful, kind and provide thorough service on the vehicle itself.
They are helpful, kind and provide thorough service on the vehicle itself.
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by JOAN_BURNS2001
Verified Customer
Verified Customer
Service Price Transparency
Tommy L hi is a mazing he explained everything even he
will show me if I have a question or hesitations
I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using yo
will show me if I have a question or hesitations
I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using your service because Tomy Lazar he’s the best.
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by krystyna Dab
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Acura Highland Park responded
Thank you for your feedback! We're glad to hear that Tomy provided exceptional service and addressed all your questions. We appreciate your trust in us, and we'll ensure Tomy knows about your kind words. We look forward to serving you again!
The person that was taking care of me Tommy was
excellent, but the wait time for the maintenance was not ideal
excellent, but the wait time for the maintenance was not ideal
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by Juanrgarcia893
Verified Customer
Verified Customer
Other Employees Tagged:
Tomy Lazzar
Jul 16, 2025 -
Acura Highland Park responded
Thank you for your feedback. We’re glad to hear Tommy provided excellent service. We apologize for the longer-than-expected wait time and appreciate your patience. Your comments help us improve, and we hope to serve you more efficiently next time.
Professional and friendly service department with
relatively good prices. No pressure on the client just suggestions.
relatively good prices. No pressure on the client just suggestions.
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by Catalibpaulconst
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2025 -
Acura Highland Park responded
Thank you for the kind words. We’re happy to hear you enjoyed the professional, friendly service and felt no pressure. We appreciate your business and look forward to assisting you again.
Did what they promised in a timely manner price was good
for a dealer. Car was washed and ready as promised
for a dealer. Car was washed and ready as promised
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by RZWANG111
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Acura Highland Park responded
Thanks for your review. We hope to earn that fifth star from you next visit!
You guys had my car for a week and never were in touch
with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time.
with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time.
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by GREGYOURA1
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Acura Highland Park responded
We’re very sorry for the lack of communication and the inconvenience. This is not the experience we aim to provide. Your feedback is important, and we’ll address this with our team to improve our service. Please reach out directly if there’s anything we can do to make this right.
Tommy is an excellent service CSR!
He was polite, engaging, happy, helpful, informative, transparent. Our experience and expectations were exceeded.
He was polite, engaging, happy, helpful, informative, transparent. Our experience and expectations were exceeded.
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by Russ.miron
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Acura Highland Park responded
Thank you! We're thrilled to hear Tommy made such a positive impression. His professionalism and energy truly set the tone, and we're glad your expectations were exceeded. We'll be sure to share your kind words with him.
Thank you, Tommy for keeping my Acura in tiptop shape.
My favorite & trusted dealership & team!
My favorite & trusted dealership & team!
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by 80_muezzin.naught
Service Price Transparency
Jun 20, 2025 -
Acura Highland Park responded
Thanks for the kind words! We're happy to hear you had a five-star experience. We’re excited to continue providing great service to you!
Tommy was amazing and very customer oriented!
I am a little surprised by the overall service experience given the quality of cars sold.
I am a little surprised by the overall service experience given the quality of cars sold.
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by FABES371
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2025 -
Acura Highland Park responded
Thank you for your honest feedback. We're glad to hear Tommy made a great impression—he’s truly dedicated to customer care. That said, we’re sorry the overall service experience didn’t fully meet your expectations. Your input helps us identify where we can improve, and we appreciate you giving us the opportunity to do better.
Great service , very professional, friendly and
communicative. Clearly cares about the customer and providing the highest level of service
communicative. Clearly cares about the customer and providing the highest level of service
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by afmikati
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Acura Highland Park responded
Thank you for the five-star review! We're glad we could provide you with a great experience!
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