Tori Grinzinger

Sam was very nice and knowledgeable. He was willing to help and gave me very good advice. The whole process at the dealership went very smooth with minimal time wasted. He was willing to help and gave me very good advice. The whole process at the dealership went very smooth with minimal time wasted. More

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I appreciated the dealership’s professionalism and the ease they brought to the entire buying process, from tracking to final purchase. ease they brought to the entire buying process, from tracking to final purchase. More

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Allison was so helpful from start to finish. She made the car buying process so easy and fast. I was in and out in about an hour and a half driving off in my new vehicle. The whole experience at She made the car buying process so easy and fast. I was in and out in about an hour and a half driving off in my new vehicle. The whole experience at Lexus of Cleveland was so special and more than i could have hoped for. The dealership goes out of the way to make your experience special and one of a kind. If i was to recommend any dealership it would be Lexus of Cleveland. Allison was very prompt in answering all my questions and concerns and made sure that i felt comfortable and sure of my purchase. Overall a great experience and i look forward to doing business with Lexus of Cleveland again. More

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Everything was great! I went in just to look and ended up buying. Financing was very easy. Love the car (so far). I’m a little Leary of the low beams at night. No I went in just to look and ended up buying. Financing was very easy. Love the car (so far). I’m a little Leary of the low beams at night. Not sure why Lexus has designed them with those dark shadows appearing. I even watched a video and apparently it’s as intended. I hope I don’t hate that over time. More

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My experience with Seth was exceptional. He was friendly, easy to deal with, not pushy and provided excellent service and continued communications. I found the experience to be one of the be He was friendly, easy to deal with, not pushy and provided excellent service and continued communications. I found the experience to be one of the better I've had buying a car and I would highly recommend Seth as he us a true professional. From start to finish the experience was top notch. I should also add that Tori in finance was a pleasure to work with as well. The paperwork process was efficient, detailed and easy to do. More

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Great experience, salesman was very knowledgeable and addressed all concerns if I had any. Very knowledgeable about the vehicle and it’s options. addressed all concerns if I had any. Very knowledgeable about the vehicle and it’s options. More

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For over 20 years, I've trusted Cleveland Lexus—formerly Metro Lexus—as more than just a dealership; they've become a part of our family. Their extended warranty offers us peace of mind, covering everything Metro Lexus—as more than just a dealership; they've become a part of our family. Their extended warranty offers us peace of mind, covering everything from routine maintenance to unexpected repairs. Every visit feels personalized and genuine, thanks to their outstanding customer service. A special shoutout to Simone, our salesperson—supportive, knowledgeable, and attentive without ever being pushy. Cleveland Lexus isn't just the best in the business; they're a team that truly cares about their customers. We can't recommend them enough! More

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This dealership had exceptional customer service. Everyone that I encountered was very kind & professional. My salesman, David Kantor, was awesome, had a great sense of humor & made my experience so Everyone that I encountered was very kind & professional. My salesman, David Kantor, was awesome, had a great sense of humor & made my experience so special! I had planned on visiting several dealerships. This one was my first & last stop. I highly recommend Lexus of Cleveland. More

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This dealership is top notch! If you are looking for a new Lexus I highly recommend this dealership. The staff is friendly and very accommodating. I worked with Simon who was awe If you are looking for a new Lexus I highly recommend this dealership. The staff is friendly and very accommodating. I worked with Simon who was awesome. Candice, Tori and Tysean were also awesome. Tanks for making this a great experience for me. More

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