Tori Grinzinger

Very pleased with Colin’s help in Leasing this New 2025 Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to re Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to recognize Tori for all her amazing work and help! More

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I was lucky to find a 2022 certified pre-owned GX online, and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of t and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of the CPO program. Abed patiently answered a lot of questions by text! Finally, Tori Grinzinger was exceptionally efficient processing the paperwork - I was in and out of the dealership in less than an hour! More

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I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Sam was very halpful, throughout my purchase experience. I would recommend this dealership to others. I would recommend this dealership to others. More

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We have purchased four cars from Metro/Lexus of Cleveland dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador for Lexus and the Ganley family of automotive dealerships. More

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The dealership itself is beautiful inside. I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was outstanding! He was patient, kind, knowledgeable and he throughly explained the details of the car, different options, and pricing. He made purchasing my car a wonderful experience! Highly recommended! More

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The dealership is a great place to do business. The staff is helpful and great to deal with. Margret and Tori and a total asset to your team. The staff is helpful and great to deal with. Margret and Tori and a total asset to your team. More

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This is the fifth Lexus that I've leased from Lexus of Cleveland and Terry has assisted me with every single one of them. I love working with her. The team was able to get the car of my dreams to Clevelan Cleveland and Terry has assisted me with every single one of them. I love working with her. The team was able to get the car of my dreams to Cleveland!! I absolutely love my new car and appreciate the whole team!! More

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Sam was very nice and knowledgeable. He was willing to help and gave me very good advice. The whole process at the dealership went very smooth with minimal time wasted. He was willing to help and gave me very good advice. The whole process at the dealership went very smooth with minimal time wasted. More

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I appreciated the dealership’s professionalism and the ease they brought to the entire buying process, from tracking to final purchase. ease they brought to the entire buying process, from tracking to final purchase. More

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