Tracy Sapienza

Pam Ford was great. Finance screwed me out of my 2024 end of year rebate. Finance screwed me out of my 2024 end of year rebate. More

by msamybradley5 Verified Customer Verified Customer

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Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More

by andysamuel18 Verified Customer Verified Customer

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I didn’t have John I had Bob and I really liked him. Thank you Thank you More

by Brandy.hemann23 Verified Customer Verified Customer

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“5 stars! Kristy Tomcho made my truck purchase stress-free with outstanding service, care, and professionalism.” Kristy Tomcho made my truck purchase stress-free with outstanding service, care, and professionalism.” More

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All staff were a welcomed ambassador to Ken Ganley Ford. I appreciate their standard offer excellence. I appreciate their standard offer excellence. More

by USSDOUGLASS Verified Customer Verified Customer

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I felt comfortable talking and dealing with the sales people. There was no pressure Answered my questions I would recommend to my friends. people. There was no pressure Answered my questions I would recommend to my friends. More

by Steven.Zatorskisr Verified Customer Verified Customer

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The mechanics do a great job of fixing the problem. The service adviser kept me well informed as to the status of repairs. The service adviser kept me well informed as to the status of repairs. More

by Nxthome1 Verified Customer Verified Customer

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I had a fantastic experience working with Kristy. She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and b She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and beyond to make sure I found the right car and felt comfortable with the entire process. Her professionalism and genuine care made the experience smooth and enjoyable. I would highly recommend her to anyone looking for a new vehicle! More

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My dealer, Pam, was wonderful to work with. We were definitely on the same page! We were definitely on the same page! More

by patriciakoch Verified Customer Verified Customer

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2024 F150 Raptor 802-37 package Salesman-John I had been looking the Raptors for a couple of months. Then Ganley advertised a "NEW" Raptor at $8k off MSRP.  So I go look at it only to find out it was a been looking the Raptors for a couple of months. Then Ganley advertised a "NEW" Raptor at $8k off MSRP.  So I go look at it only to find out it was a demo with 5k miles on it!   Ooohkay-a sleazy bait and switch but I loved the truck so I bought it.   All went smooth until I got the truck back after Ziebart undercoating (Middleburg Hts location) which was part of the deal.  I did no other negotiating regarding the price or any addons. I was told the truck would be detailed inside and out-twice. Once during the sale and again after trip #1. Trip #1 (after sale) I could not believe what I was seeing! Ziebart did NOT wash the underbody before the coating. I found several spots where they sprayed over mud and dirt.  They missed about a foot across the whole back of the bed, above spare tire wasn't touched and many places missed as if they only sprayed in one direction. I also found the front skid plate scratched under streaks of black grease.  A 3/16 chip on the front modular bumper that was not there when I bought it.  I was told it would be taken care of.  Detailing wasn't done. Trip #2 Took it back to Ziebart again as I was told to do.  Much better, but still some minor spots missed that I took care of myself. When I picked up the truck again from Ganley, I found that they wiped off most of the grease-but no touch up or even buffed out the skid plate.  The chip on the bumper was touched up as if a little kid put it on.  Again-I'll take of that myself with a little bit of buffing-and the right color this time. Detailing wasn't done-again!.  I told the manager about it when I picked it up the 2nd time (John wasn't in that day) So I called "John" the next day who said to bring it back in again in for detailing (3rd trip). Me:  "who does the detailing?" John: "Ziebart". (they had the truck twice-why was'nt it done then) Me: "I don't want Ziebart anywhere near this truck". John "I am bending over backwards for you and I'll have to get you a price if it's done through the dealership" xxx? Me: "Never mind-I'll have it detailed myself. John-mumbled something then hung up. I'd would like to know how he bent over backwards.  Why was the detailing not getting done somehow my fault?  Why was me expecting the scratches on the skid plate and bumper chip to be fixed my fault?  All he had to do was make sure that what he said would get done got done.   At that point I was done with Ganley.  After the sale it seemed they were done with me. Haven't talked to anyone at this dealer since and will have any scheduled maintenance done at Liberty Ford where I have bought at least a dozen new personnel and company vehicles with ZERO issues. As a side note-They lost a sale of a Mustang Dark Horse ($92k) my son just bought from another dealer after hearing about all of this. More

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