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Travis Cole
Travis Cole at Niello Volkswagen

Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
183 Reviews
4.9

183 Reviews

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183 Reviews of Travis Cole

July 24, 2025

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Employee Rating

Travis was very helpful and knowledgeable and helpful Everyone who worked the service department are nice and helpful I have no problem More

by AMIRYANVICKY
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Recommend Dealer
Yes
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July 19, 2025

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Not sure if this rating is for service or sales as I ended up trading the car in If service it was fine More

by KAGANG
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Recommend Dealer
Yes

Other Employees Tagged: Tevin Saelee

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Jul 20, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 11, 2025

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Issue with car was software. Car was serviced month prior. Should have been addressed then. Had to call to get an update. More

by KEVYNSEG
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Yes
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Jul 12, 2025

Niello Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't fully meet your expectations. Please don't hesitate to reach out to us directly if you need further assistance or if you would like to discuss this matter in more detail. We are always happy to help here at Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 26, 2025

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Matthew was amazing. He was prompt and attentive and provided the best service. I am always so pleased with Niello Volkswagon. More

by MARQUEZJR1
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Jun 26, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2025

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Very efficient and customer oriented. Wish you were located in Roseville or Rocklin. Appreciate your uber service. More

by donna.lunardini
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Jun 19, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 14, 2025

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Service was done at at timely matter, hope they would of keep promised extra service,,. More

by J.MARQUEZ1971
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Yes
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Jun 15, 2025

Niello Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 01, 2025

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Liked how Travis took the time to explain what would be done and double check everything that needed to be done. More

by badgrind
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Recommend Dealer
Yes
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Jun 01, 2025

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 30, 2025

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Good people, serving well. Prices have gotten too high. the carwash left a spray of something on my windsheild More

by Stuart22
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Recommend Dealer
Yes
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Jun 01, 2025

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 25, 2025

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We have never had an issue or have been disappointed with Niello Volkswagen people. We just wish you also sold RV's. LOL We love the video provided during the inspection, great addition! More

by teresasieck
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Recommend Dealer
Yes
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May 25, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2025

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Very service oriented. Grateful for the flexibility and communication. Keep up the great work. Thank you More

by TKRAIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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May 23, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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