Travis Kessler

If you are having your engine oil changed, be aware. Dropped off my 2025 Pilot August 21,2026 for an A1 service and engine diagnosis. Next morning, service advisor Christian Tyler Henley notifies me the Dropped off my 2025 Pilot August 21,2026 for an A1 service and engine diagnosis. Next morning, service advisor Christian Tyler Henley notifies me the vehicle is ready. Before dropping off vehicle, I marked the oil filter at 12 o'clock position so I can see it when I open the hood and look at it. Oil filter was noticeably dirty/dusty when I marked it. When Christian takes me out to my vehicle, I opened the hood and noticed that the filter was wiped clean, but my mark was there. I checked the dipstick, verified the oil was changed, but oil level was low (at the add mark). I let Christian know how I felt about this and he apologized and he took me to speak to his manager. I do not remember service manager Travis Kessler even apologizing about the situation, it seemed to me that it was not a big deal to him. He told me give us a couple of minutes and we are going to change your filter. It is a big deal when you do not change the filter, document, and charge as if you did. He later changed the story (cover up), after I told him I was going to make a complaint, by telling me the mechanic made a mistake and was not done. Reason why oil filter was not changed the first time. I know better, I am a MX technician, once you drain old oil, install drain plug, and re-fill with fresh oil (change or not oil filter), you are done with oil change service. This is unacceptable, no integrity! That was the last time I take my vehicle to Hill Country Honda. More

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Came in for a camshaft position sensor replacement due to P0341 check engine light no other light was on. Picked up my vehicle now a new issue abs light on. The technician suspects an abs module replacement P0341 check engine light no other light was on. Picked up my vehicle now a new issue abs light on. The technician suspects an abs module replacement without proper diagnoses just assumption. The abs module oem is discontinued. Make sure you buy a hidden camera to ensure the technicians are repairing your vehicle efficiently. This issue will be investigated and a resolution will be provided. More

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Went to Hill Country Honda for an oil change on January 23, 2026. Drove in and was assisted within 5 minutes. Was kept informed on the process of the work being provided on my HRV. Was sent information on 23, 2026. Drove in and was assisted within 5 minutes. Was kept informed on the process of the work being provided on my HRV. Was sent information on phone. Was given a complete report of the needs of my vehicle and I was able to decide which work to be completed. Alann Macias was a great representative. He was very helpful and saw the whole process complete. Thank you all of the people involved, you are professionals! More

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Everything was taken care of and everyone was very hospitable. Would go back for any additional services hospitable. Would go back for any additional services More

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Scheduling an appointment online was simple and efficient. Was promptly greeted by the service representative. Was notified of service progress in a timely manner via text. A fantastic customer exp efficient. Was promptly greeted by the service representative. Was notified of service progress in a timely manner via text. A fantastic customer experience all around! More

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Great location and wonderful customer service! The staff is very knowledgeable and helpful. I felt like my car was in capable hands. The staff is very knowledgeable and helpful. I felt like my car was in capable hands. More

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Intake and pickup were handled by very nice and helpful reps. Thoroughly explained everything, and suggested i call my previous dealer for some missing info. reps. Thoroughly explained everything, and suggested i call my previous dealer for some missing info. More

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Alain was very professional, courteous, prompt to contact me if anything needed attention. 5 stars. me if anything needed attention. 5 stars. More

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The staff are friendly and professional. I was kept updated and informed. The facilities are comfortable. I was kept updated and informed. The facilities are comfortable. More

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Have purchased two vehicles from Hill Country Honda and influenced two others to buy a vehicle here. Always get the best customer service, sales experience and maintenance. I highly recommend Hiill Count influenced two others to buy a vehicle here. Always get the best customer service, sales experience and maintenance. I highly recommend Hiill Country Honda for new and used cars. More

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