Hill Country Honda

I so badly wanted to leave a good review, but sadly I cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships own cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships ownership for 15 days. The car was well kept, but reeked of cigarette smoke and was also under a stop sale. I really did like the vehicle as it was what I was looking for. Before I went on to ask about pricing details, I asked if they would be able to get the odor out. To which the salesman responded with "absolutely." So I signed the paperwork and bought the vehicle. Because it was under a stop sale I couldn't take it home. 2 weeks later I get a call to pick up the vehicle because it's ready! So exciting! Except for when I picked it up, the smoke odor was so strong. I drove back and told him and he changed the cabin filter, which was DISGUSTING, and gave me a car freshener. For 2 days I tried my hardest to get the smoke smell out, but failed. I took it back up to the dealership and said I can't breathe in this car my allergies are going crazy. To which he responded "I tried my best." That was not what we agreed on! You said you would get the smoke out. Then he gave me advice to spend hundreds of dollars at a detailer to try... I just spent thousands of dollars because you said you would get the smell out. I tried calling management and have yet to receive a call back. Very disappointed with this dealership. They are not men of their word sadly and have low integrity. Beware when you shop here. More

I would never recommend Hill Country Honda to a friend. I had such a horrible and stressful experience. They will con you into extra charges that are not discussed. When you go and dispute it, they are uns I had such a horrible and stressful experience. They will con you into extra charges that are not discussed. When you go and dispute it, they are unsupportive. I wasn’t given a copy of all my paperwork I requested right away. I was promised car mats in exchange for the CPO charge that was added to my total without discussing it with me first. It took me 3 weeks of constant disputing with them to get the mats. They kept “forgetting to order” them. I went in person multiple to get things handled and my paperwork I wanted. I was promised the first time I went in that paperwork would be emailed to me within an hour, and it wasn’t. I went back the next day and got a lame excuse that the finance guy forgot to do it. Still do not have exactly what I am wanting! How sketchy. I was so fed up I went in and spoke with the pre owned sales manager, who was a loser. He came out all concerned and ready to help me, but then never came back after taking down notes. I watched him walk around the dealership chatting with co workers, laughing, then go kick back at his desk. When I sat around for 30 minutes waiting for him to come back, another co worker had to go ask him if he was going to come back and meet with me because I was still waiting, and he didn’t. Such an unprofessional environment. I wanted to cancel my warranty that they charged me almost $4,000 for and he never cane back out to help me. I absolutely would never go back here or recommend it to a friend. Such a stressful prolonged experience. More

Installed cooling fans backwards. Caused AC and over heating damage. Technician are young and LOST . Invoice # 331004…… Service department is out for your money . Honda Stealership . Caused AC and over heating damage. Technician are young and LOST . Invoice # 331004…… Service department is out for your money . Honda Stealership . Not dealership More

From the moment I got out of my car I was approached immediately by Faustino who was very nice and accommodating from when we got there all the way to the final purchase. He was very quick to help me ou immediately by Faustino who was very nice and accommodating from when we got there all the way to the final purchase. He was very quick to help me out with what I was looking for and very quick with the paperwork. More

We bought a 2024 HR-V and happy with our purchase. We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership More

My experience with this dealership was profoundly disappointing and frustrating. My interest in purchasing a used electric Audi, a car I had been eyeing for a while, turned into a series of unfortuna disappointing and frustrating. My interest in purchasing a used electric Audi, a car I had been eyeing for a while, turned into a series of unfortunate events that highlighted the dealership's lack of customer service and professionalism. I had previously expressed my intention to seriously consider the Audi, which had been sitting on their lot for 45 days. Given this duration, it's baffling that no one had thought to test the vehicle's charging capabilities during this time. This oversight became a critical issue when I specifically requested the car to be fully charged ahead of my visit. Despite calling them at 4 PM the day before my trip from New Braunfels—a journey that takes over an hour and a half—I arrived to find that the car could not be charged. The dealership attempted to charge the vehicle using three different chargers, all unsuccessfully. This was not only inconvenient but also disrespectful, considering they had the entire day to inform me of the situation and failed to do so. While waiting for a solution, which included my suggestion to try a DC fast charger, I witnessed an alarming altercation between a new sales manager and another customer. The argument escalated to loud exchanges in the lobby and continued outside, significantly detracting from the professionalism expected at such establishments. After a brief departure, during which I informed a salesperson of my return, I came back to find the car still uncharged and was told it would now need to be taken to Audi for inspection. This repeated disregard for my time and the lack of upfront communication only added to my frustration. The dealership's failure to perform a basic check on the Audi's charging capability, especially considering it had been on the lot for 45 days, is inexcusable. This experience revealed a profound lack of concern for the customer's time, commitment, and overall satisfaction. Names of the sales personnel involved are omitted to ensure this review remains visible, as future customers deserve to be forewarned about the service they might expect from this dealership. More