Travis Wiggins

Travis was professional, helpful, and the main reason I rated the service department at Sutherlin Nissan as high as I did. His customer service was excellent. However, the overall service process is ext rated the service department at Sutherlin Nissan as high as I did. His customer service was excellent. However, the overall service process is extremely slow and inefficient. I arrived at 7:15 AM for a simple transmission flush and it took about two hours. It also appeared that many technicians arrived closer to 8 AM even though service hours start at 7 AM. The process still involves a lot of unnecessary paperwork despite the dealership recently implementing a new computer system. I had to sign multiple documents, and even paying at the cashier took additional time due to more paperwork. Lastly, the waiting area could be much more comfortable. Some more comfortable seating would go a longer way. Overall, great service from Travis, but the service process itself needs improvement. More

by chuckm Verified Customer Verified Customer

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Travis was amazing he was the reason I had total confidence thats the dealership would get the job done as promised, he went above and beyond to make sure every step was clear and understandable and confidence thats the dealership would get the job done as promised, he went above and beyond to make sure every step was clear and understandable and he’s the only reason I would consider buying another from that dealership location. I hope God and Nissian Blesses him with a Respectful raise asap. People like him need to be making $200k per year just because of the effort and attention and dedication to efficiency.ive dealt with a lot of dealerships with promises to repair and is was never ever this smooth. The entire team was amazing well done is all I can say and thank God For Travis. Much love and blessing keep up the good work. More

by desire631 Verified Customer Verified Customer

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Sutherlin Nissan was fantastic, got my Brand new car thanks to John Salas and Finance Manager Cesar Robles, made everything super quick and easy, got me the best deal for me and I couldn’t be happier, h thanks to John Salas and Finance Manager Cesar Robles, made everything super quick and easy, got me the best deal for me and I couldn’t be happier, highly recommend this dealership and John and Cesar 100% More

by iey87 Verified Customer Verified Customer

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I have always had great experiences at this dealership. From start to finish I enjoyed the car buying process. From start to finish I enjoyed the car buying process. More

by JDL7471 Verified Customer Verified Customer

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From the arrival to the end of my service appointment, I was treated very professionally was treated very professionally More

by MACUQUITA101 Verified Customer Verified Customer

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Sutherlin Nissan is a great place to do business. This is my 3rd vehicle that I bought from them. All the staff is very helpful and knowledgeable. No doubt about it. Mr. Travis Wiggins is always This is my 3rd vehicle that I bought from them. All the staff is very helpful and knowledgeable. No doubt about it. Mr. Travis Wiggins is always very helpful and understanding of my needs. More

by NACHATARSAHOTA969 Verified Customer Verified Customer

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Everyone is nice, willing to help and take care of my car in a timely manner. in a timely manner. More

by lstoll1038 Verified Customer Verified Customer

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Guy is awesome and always really helpful. Service was quick even without an appointment. If you need service visit Guy! Service was quick even without an appointment. If you need service visit Guy! More

by JAISACRUZ Verified Customer Verified Customer

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So the only big issue I have is with whoever schedules these appointments. I scheduled an appointment for 1:30 PM for an oil change and tire rotation. Even with my appointment, I didn't end up leaving til these appointments. I scheduled an appointment for 1:30 PM for an oil change and tire rotation. Even with my appointment, I didn't end up leaving till 5 pm. I understand that it's not going to just take 30 minutes, but I don't understand why I need to schedule an appointment if they're not going to even start servicing my car for over 3 hours. When I asked the desk how many people were ahead of me I was told 7-8 people. That was after I had waited 20 minutes and was quite frankly unacceptable for someone to take the time to make an appointment. Why would I get another oil change here when I now know I have to schedule a whole day just to get my oil changed? When I could go to 10 other places that honor appointment times and will have me out within an hour? More

by Heather F Verified Customer Verified Customer

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I had a great experience with this car service. The customer service was top-notch from start to finish. The staff was professional, courteous, and attentive, and they made the entire process smoot The customer service was top-notch from start to finish. The staff was professional, courteous, and attentive, and they made the entire process smooth and stress-free. The vehicle was clean, the service was timely, and communication was clear throughout. I would highly recommend Nissan on East Colonial to anyone looking for reliable and high-quality car service. More

by Sue Verified Customer Verified Customer

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