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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.8
26 Reviews
4.8

26 Reviews

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26 Reviews of Trenton Cooley

September 20, 2025

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Employee Rating

Quick and easy. Scheduled online. Brought my Blazer in, left and returned when ready. Perfect! More

by myfiveboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Sep 22, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad the online scheduling and service process was quick and easy for you. Enjoy your Blazer, and we look forward to helping again next time!

September 18, 2025

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Employee Rating

best place to bring car for repairs, fast easy if they find other things that need attention Trent will let you know More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Kate Ashe, Steve Boyd, Jeff Mccain , sales emily martin#5 star

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Sep 22, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear Trent and the team took great care of you with fast, easy service and clear communication. We appreciate your trust and look forward to helping with your repairs anytime!

September 12, 2025

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Employee Rating

Mrs Emily and mgr. Steve went out of their way to help me with my problem. Couldn’t ask for any better assistance, they were very knowledgeable and kind. All my dealing More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin

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Sep 15, 2025

Walt Massey Chevrolet Franklinton responded

We’re so glad to hear Emily and Steve went above and beyond to take care of you. It’s wonderful knowing their knowledge and kindness made such a strong impression. Thank you for sharing your experience—your kind words mean a lot to the team!

September 11, 2025

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Employee Rating

The staff is friendly but professional. They listen to the issues you’re having with your car. They call promptly when your car is ready and go over the repairs that was needed. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Wallace

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Sep 12, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our staff made the process easy by listening, keeping you updated, and clearly explaining the repairs. That level of care is exactly what we aim to provide every visit!

September 04, 2025

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Employee Rating

Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Kate Ashe, Steve Boyd, Jeff Mccain , Emily Martin Salesperson

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Sep 04, 2025

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 02, 2025

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Employee Rating

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kate Ashe

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Sep 02, 2025

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

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Employee Rating

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

August 28, 2025

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Employee Rating

Love them! I took my car in for an oil change and they washed it too! One less thing on my to do list now! More

by ACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Aug 29, 2025

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! We’re glad we could make your day a little easier by taking care of the wash along with your oil change. Thanks for sharing your experience!

August 27, 2025

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Employee Rating

Now that you have new management the service is much better . Everyone acts as professionals More

by PGBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Aug 27, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to know you’ve noticed the positive changes. The team takes pride in providing professional, quality service, and it’s great to see that reflected in your experience.

August 26, 2025

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Employee Rating

Excellent service department. Kate is awesome and so is Trent. Every time I go somewhere else to find parts I always come to back to Walt Massey in franklinton. Need batteries for More

by duckhunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe, Steve Boyd

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Aug 27, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate and Trent took such great care of you! It means a lot that you continue to choose us for your parts needs, and we’re happy we could save you money on those batteries.

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