Tyler Massey

This is about the Riverview Toyota Dealership, Service side. Back Story I used to work in the automotive industry and currently work as a Dispatcher for a Heavy truck repair and warehouse. 7/5/25 Made A side. Back Story I used to work in the automotive industry and currently work as a Dispatcher for a Heavy truck repair and warehouse. 7/5/25 Made Appointment in person for 7/725 @ 1:00 pm with Specific Service advisor, was told that it would be a 2-3 hour job to replace an exterior door handle on my vehicle. Ordered part from dealership at 1:00; was told part should be in 7/7/25. 7/7/25 Arrived at dealership service at 12:45 was told part had not arrived by Service Advisor. Was told that due to the age of my vehicle that there could be parts that break. (due Told Service Advisor I would drop vehicle off 7/8/25 at approximately 4:15 pm. 7/8/25 Dropped vehicle off at 4:15 was told by Service Advisor “it might take multiple days” Told Service Advisor “I will pick up my vehicle 7/9/25 at approx. 4:00 pm”. Service Advisor told me 7/9/25 was his day off but he would relay all information. Received a text from Dealership saying “text is the best way to communicate with the Dealership/Service” 7/9/25 Texted asking for update and got no response. Called Dealership Main number, phone rang 15 times with no pick up. Arrived at Dealership at approx. 4:00, spoke to different Service Advisor was told “Your vehicle has not even started” I asked “Why?” was told by Service Advisor “We are short of Techicians.” My response “Then why did you accept my repair if you knew you did not have a technician?” Due to these problems I did get a discount on the OEM part. I will never recommend Riverview Toyota Service to anyone. More

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