Usman Butt
Usman Butt at Ourisman Kia of Fairfax

Usman Butt

Sales Consultant

Ourisman Kia of Fairfax

10601 Fairfax Blvd
Fairfax, VA 22030

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1 Review of Usman Butt

September 10, 2024

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went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change More

by carol_buro
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No

Other Employees Tagged: david and dave in service

Sep 10, 2024

Ourisman Kia of Fairfax responded

I apologize for the frustration caused by the unexpected policy change during your oil change visit. We should have communicated this change more effectively. Please reach out if you need anything further or if there’s anything we can do to resolve this issue. Thank you for your understanding.

Sep 10, 2024

carol_buro responded

yes some communication would have been helpful . The manager didn't say because of all the miscommunication they would do the oil change today for free however, when I went back to get it done, David at the service desk was very rude and told me no who's paying for this one of the managers came and talk to him he still could not help me and I had to work with another service desk employee. She was nice and polite - Still really disappointed in the unprofessional communication and attitude that I received from David

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