Vanessa Mayo

I’m quite disturbed that I paid nearly $100 dollars to have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago have a certified car I bought 2 weeks ago to have ‘reviewed’. I will soon be contacting the leadership team. When we bought this car a few weeks ago Vanessa told us to bring it in if we have any issues. We purchased additional coverage for various components so I was shocked to see no oil change or tire rotation which both should be covered at no cost. Also, we’ve never had the fob battery replaced in our 2015 Lexus which has nearly 130,000 miles. Surprised our new 2025 Lexus needed the battery replaced. Any word on potentially finding our garage door opener transmitter in the 2025 Subaru Ascent Touring we traded in? Lastly, I requested G.M. Eric be consulted about a reduction on the cost of the All-Weather Floor Mats as these were included when we purchased our 2015 Certified Lexus ES 300h. Please advise at earliest opportunity. Thank you - Eric and Robin McGonigle (316) 619-2769 More

by e.mcgonigle84 Verified Customer Verified Customer

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Great experience from start to finish with the expert guidance from Vanessa through it all. Loved completing the contract paperwork from home and having the car delivered to my home. guidance from Vanessa through it all. Loved completing the contract paperwork from home and having the car delivered to my home. More

by timbyram438 Verified Customer Verified Customer

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I had a great experience at this dealership. I would come back solely to deal with Vanessa. Great hire! I would come back solely to deal with Vanessa. Great hire! More

by stacyamwagner Verified Customer Verified Customer

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Our experience with this dealership is that they were fair, patient, no pressure and informative. fair, patient, no pressure and informative. More

by cmacall7 Verified Customer Verified Customer

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1st saleperson tarnished my image of Walser. Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches in paint. She did show us the braking feature but knew we were irritating her due to being close to closing- i had cash and was ready to buy, but had to return 3x. Felt like she wasnt being honest and never on my team. Luckily for Walser, Rosalie redeemed the sale situation. Everyone else we encountered was respectful and kind including the guys who prepped the car More

by TINA. Verified Customer Verified Customer

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Professional and easy. We did a good bit of the paperwork before even arriving at dealership. Which made the process of purchasing hassle free. I had some concerns I wan We did a good bit of the paperwork before even arriving at dealership. Which made the process of purchasing hassle free. I had some concerns I wanted to discuss with the GM and he was kind enough to set down with me and personally and professionally address my concerns. ( was purchasing a preowned vehicle). Miss Mayo was quick and timely in her responses. We communicated via text as that worked best with my work travel schedule. It was a great experience from the time I inquired to the time my wife was handed the keys. More

by Sheadeeg Verified Customer Verified Customer

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Vanessa was knowledgeable and efficient. She was a pleasure to work with throughout the buying experience. She was a pleasure to work with throughout the buying experience. More

by megtrumpp Verified Customer Verified Customer

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No no no no no no no no no no no no noNo written review More

by gpremer Verified Customer Verified Customer

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Excellent service, communication and great engagement. I am second time buyer from this location and I appreciate the transactional process being clear and concise. I am second time buyer from this location and I appreciate the transactional process being clear and concise. More

by drterrenceduncan Verified Customer Verified Customer

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Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

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