Victor Arcenal

They explained to me about having a vehicle with a warranty and different ways to pay for the vehicle warranty and different ways to pay for the vehicle More

by martindeborah2010 Verified Customer Verified Customer

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Over all was a good experience. Could have waited on the closing so there was not such a long wait. That effected the overall experience of going through the options and setting eve Could have waited on the closing so there was not such a long wait. That effected the overall experience of going through the options and setting everything up on the new purchase. More

by kendraclint Verified Customer Verified Customer

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Professional, pleasant and not high pressure at all. The experience at Academy was awesome from Q, Victor and Jason. The experience at Academy was awesome from Q, Victor and Jason. More

by Andybfarms Verified Customer Verified Customer

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My experience was amazing! Great customer service, Q, Victor Brian and the entire Academy staff are amazing to work with! Love my new car!!! Thank you for all the encouragement Great customer service, Q, Victor Brian and the entire Academy staff are amazing to work with! Love my new car!!! Thank you for all the encouragement! More

by mbokeley Verified Customer Verified Customer

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They offer fast efficient service. Great to work with and kept us informed of the progress of the tire installation. Great to work with and kept us informed of the progress of the tire installation. More

by brianneroxy Verified Customer Verified Customer

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The best customer experience! Q listened to our needs, took the time to work with us, he made sure we were satisfied with our purchase. Victor was great to work with as well. Q listened to our needs, took the time to work with us, he made sure we were satisfied with our purchase. Victor was great to work with as well. More

by tracyoboise Verified Customer Verified Customer

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A very welcoming, and accommodating group. I was very satisfied with their knowledge, and service. I was very satisfied with their knowledge, and service. More

by tk709 Verified Customer Verified Customer

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Appointment for oil change and tire rotation, 1:00 p. m. Got there 5 minutes early. Cashier mentioned recall, I told her not the mess with it. At 2:15 they told me that I needed a new cabin filter, would m. Got there 5 minutes early. Cashier mentioned recall, I told her not the mess with it. At 2:15 they told me that I needed a new cabin filter, would cost another $73 and take 15 more minutes. Finally got my van at 2:45. They didn't tell me it was going to cost another $38 to change the filter. They didn't give me the usual car wash. The icons on the media screen were messed up (they tried to fix the recall). I got a tech to look at it, and he messed with it for several minutes and told me there was nothing wrong with it. On the way home I tried to adjust the cabin temperature and could not because, as I had told the tech. Brought van back, tech fixed it. Went to town for groceries, kept hearing dragging sound. Looked under van and saw some kind of lid dragging. Took it back and tech fixed it. I spent the entire afternoon getting my car fixed. Why were all the usual people gone? I liked them. The new ones were pleasant, but I didn't feel very good about the service in the end. More

by phillipcollier Verified Customer Verified Customer

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Service was quick and precise. Dealership is clean and waiting area is comfortable. I will be back. Dealership is clean and waiting area is comfortable. I will be back. More

by schwaac Verified Customer Verified Customer

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Service department did a good job and completed the recall repairs as well as washed the truck recall repairs as well as washed the truck More

by suebell3 Verified Customer Verified Customer

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