Victor Lacuata

I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More

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Always great service in a positive clean environment. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. More

by NICK.HARRINGTON Verified Customer Verified Customer

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Wonderful service, friendly service advisors, efficient service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home o service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home or work. Also, top marks for their free lattes, cappuccinos, and free snack options. More

by Icu2003 Verified Customer Verified Customer

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Very smooth process and easy in and out with loaner car. Same upon pick up when service was complete. Same upon pick up when service was complete. More

by mcaulifa Verified Customer Verified Customer

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Personable always helpful and friendly . Comfortable waiting area. AAA AAAA ASAS AAAA ASSA ASA AAA Comfortable waiting area. AAA AAAA ASAS AAAA ASSA ASA AAA More

by hgserrano Verified Customer Verified Customer

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Bret was very helpful helping me understand the warranty . Advising me what I needed to do. . Advising me what I needed to do. More

by paulcarol2 Verified Customer Verified Customer

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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Service is always excellent. That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do More

by deniserfdg Verified Customer Verified Customer

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Great Customer Service it was a pleasure to work with them. No issues.Great Team them. No issues.Great Team More

by jonlamp Verified Customer Verified Customer

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Service was great! Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. More

by pamelataylor3 Verified Customer Verified Customer

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