Victor Lacuata

A real mixed bag. I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. T I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. The service rep was cordial and knowledgeable. Great guy. I asked to have the front and rear seat and steering wheel heaters to be turned off but they still come on even at 70 degrees. I have to turn them off manually each time I drive. And, of course, I still get "check the rear seat" notice every day. Nothing there. Finally, when I got home the side mirrors wouldn't close. I called the dealership and was told to bring the car in. I drove from Carmel Valley only to be told that I just have to touch the button on the door panel. Couldn't they have told me that over the phone? I've purchased 5 new Lexus vehicles from this dealership and will continue to do so. I just wish the Service Department was a tad more attentive. More

by charles.davis Verified Customer Verified Customer

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The service was able to accommodate me in getting the executive Lexus serviced in a timely manner. Cudos to the mechanic and Austin the service advisor. executive Lexus serviced in a timely manner. Cudos to the mechanic and Austin the service advisor. More

by cuetom Verified Customer Verified Customer

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Great service and great follow up When my Lexus is ready. The parts department is also very helpful When I need to get supplies. ready. The parts department is also very helpful When I need to get supplies. More

by cuetom Verified Customer Verified Customer

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Very pleasant experience. A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner car when the maintenance was going to be lengthy but no offer of a loaner. Overall, I was satisfied with their service. More

by rdg1779 Verified Customer Verified Customer

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Great service rep! Job was completed in record time. Only gripe: Cost of a simple maintenance service was ridiculously high! Job was completed in record time. Only gripe: Cost of a simple maintenance service was ridiculously high! More

by Steve K Verified Customer Verified Customer

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Always had good service One two three four five six seven eight nine ten eleven seven eight nine ten eleven More

by justsincoff Verified Customer Verified Customer

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The service department is always so kind and helpful and make it breeze to get my car serviced! make it breeze to get my car serviced! More

by atia.mohsenpour Verified Customer Verified Customer

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Barney was very helpful in putting my issues at ease and allowing me to get to work on time. allowing me to get to work on time. More

by lilianalsk Verified Customer Verified Customer

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Great service front beginning to start. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. More

by cuetom Verified Customer Verified Customer

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