Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC North

Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.3
159 Reviews
4.3

159 Reviews

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159 Reviews of Victoria Gilliland

June 17, 2025

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Employee Rating

I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time More

by mikelopez143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cardova

June 16, 2025

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They got me in and out fairly quickly. I like that. I always wait for service. More

by kenherb
Service Price Transparency
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Recommend Dealer
Yes

June 15, 2025

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Friendly team members very polite they did a excellent job on my 2020 acadia thanks More

by mabito111504
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 17, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Until the next time we meet, take care!

June 15, 2025

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Employee Rating

Dealership Ireland’s top notch. But the service dept is absolutely terrible. Zero communication. No effort to make clients experience pleasant. There’s been three service managers i More

by Jlslyons2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sunni

Jun 17, 2025

Beck & Masten Buick GMC North responded

Sorry we did not meet your customer service expectations. Please reach out to me at your earliest convenience at 281-897-6647 to further discuss. Eric Clifton Service Manager eclifton@Group1Auto.com

June 14, 2025

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My family and I was traveling from out of town and was in a bind. My advisor understood the situation and made moves so we could get our car fix the same day. Extreme professionalism and friendliness! More

by Trustgjhsp64
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 15, 2025

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

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Absolutely loving my new car. Chris, Hector and Lisette have been great! Looking forward to doing more business with them in the future. More

by melaniedietert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector, Chris, Lisette

Jun 16, 2025

Beck & Masten Buick GMC North responded

Hello, we're happy to hear you had a positive experience with our team! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 06, 2025

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I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding More

by Rafael Huerta
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George is very outstanding. He explained everything about my warranty and the service first time I’ve been there with George. I prefer going to George from now on.

Jun 09, 2025

Beck & Masten Buick GMC North responded

Hi Rafael, thank you for your kind review; we are happy to pass your comments to George here at Beck & Masten Buick GMC North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

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I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte! More

by mariozamora16
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Itaty and Javonte

Jun 08, 2025

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2025

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Employee Rating

I went into the Beck and Masten Buick/GMC fully expecting to just shop and get a quote for my vehicle trade in. The friendly staff, flexible quotes, and available stock was enough to convince us to purchase More

by Jordan.a.king.505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Wohl, Andrew, Alexandra, Cesar

Jun 05, 2025

Beck & Masten Buick GMC North responded

Hi, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2025

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I had an appointment and still took 3. 5 hours to do oil change and rotate tires!!!! More

by seansirafi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Beck & Masten Buick GMC North responded

Good morning, My apologies for the extended wait times during your recent service experience. I know depending the time of check in (appointment), the queue could be a little backed up due to high volume. We are always trying to get these vehicles out as quickly as possible, while still performing good multipoint inspections and videos for transparency. If you would like, please reach out to me at your convenience to discuss further. Thank you David Marti Jr Service Manager 281.897.6641 dmarti@group1auto.com

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