Victoria Pham

By all accounts, the car we went to look at should have been the car we came home with. Unfortunately that didn't happen, largely because Echo Park couldn't get out of their own way. They are quick to rem been the car we came home with. Unfortunately that didn't happen, largely because Echo Park couldn't get out of their own way. They are quick to remind you, time and again, that they don't negotiate price and that they are "like Carmax." While that's not a new business model, usually other places don't overlook obvious and potentially damaging issues with their cars. Overall impression of Echo Park was a general sense of laziness among the staff, lack of preparation and product knowledge, unfamiliarity with their systems and absence of hospitality. I would go into more detail but my response is limited. The car in question, a '15 Lexus RC350, seemed to check all the boxes. It had some cosmetic issues but overall, it presented well. But the car had an incredible vibration at idle (likely failed engine mounts). And because Echo Park is obstinate and unwilling to fix any issue that isn't required by state inspection, we left. Priced at $24,299, the price increased to $27,300 after taxes, tags and fees. For that extra $3k, you have the luxury of paying them to wipe their hands clean of any issues on the car, and instead letting you pay for further repairs. Our representative Vic was very pleasant, although unprepared for our scheduled appointment. Each time she left to do something, she was gone for incredibly long periods of time. I'm reluctant to dive deep into the issues because she's trying to make a living like the rest of us. But I will say she had challenges with several things while we were there. After we left, we received a call from "Jared", regurgitating the same line that the car "passed their 194-point inspection with flying colors." Comedically, he followed that up by saying they noticed a "slight vibration" and that it could use a tune up. But rest assured, IT PASSED THEIR 194-POINT INSPECTION! If that wasn't enough to bring a laugh, he said they "replaced both rear shocks and struts." Is it any wonder why people don't trust car salesmen? It's one or the other, pal! To add insult to injury, the brakes felt terrible, with the pads needing replaced soon. Since he's known to say funny things, Jared stated that while they noticed these issues, their shop foreman said "there is nothing mechanically wrong with the car" and they won't do anything further to it. Which means, YOU get to buy a broken car! In summary, I'll agree they're like Carmax, but more like a dime store version. They're a used car lot full of used car salesmen, with all that implies. They tout that their prices are cheaper than the competition but bear in mind, the issues with the car and their excessive fees may likely surpass their competitors. For us, a stroll 2 miles down the road to the Lexus dealer proved far more lucrative. They had other cars available with similar mileage for less money, and in better shape. More

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Vic was awesome and destiny were attentive and easy to work with. Very professional. See them work with. Very professional. See them More

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Vic and RICHIE GAVE ME A WONDERFUL EXPERIENCE and did a great job , pleasure doing business with them great job , pleasure doing business with them More

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Go see Vic for your next car ! She was friendly and efficient. Thanks Vic ! Your the best. She was friendly and efficient. Thanks Vic ! Your the best. More

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Vic was awesome. It was super busy but she was able to help efficiently. Go see her It was super busy but she was able to help efficiently. Go see her More

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The vehicle we just bought from Victoria Pham was the lowest priced in a 500 mile search! She is the best! We highly recommend her! lowest priced in a 500 mile search! She is the best! We highly recommend her! More

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Victoria was my sales person and I was very happy with her helping me she made it a pleasant experience I would recommend her and the company to anyone her helping me she made it a pleasant experience I would recommend her and the company to anyone More

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Victoria was very professional friendly understood what car I was looking for and explained everything how it worked car I was looking for and explained everything how it worked More

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Great dealership, great people . 10/10 recommended. I’ve purchased 2 vehicles. They’ll definitely have me for my 3rd ,4th and 5th . purchased 2 vehicles. They’ll definitely have me for my 3rd ,4th and 5th . More

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