Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
167 Reviews
4.7

167 Reviews

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167 Reviews of Vivian Montes

March 17, 2026

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Employee Rating

Vivian is always professional and helpful! !! She is always willing to help find the best solution for you! I highly recommend her! More

by patriciamelrose
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 28, 2026

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Employee Rating

This service was for a recall, call a brake rotor, sensing tool. Service department could have just given me this tool and let me go home instead they made me leave the car and spend half a day of my More

by jimkoos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jared Benjamin, Justin Franchow

Mar 04, 2026

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

February 22, 2026

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I have a great experience each time I visit this dealership. Staff are friendly and helpful. More

by steffaniebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 12, 2026

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Employee Rating

Couldn’t be happier with the Service quality , customer service , pricing , timeline , overal experience , they are very professional and knowledgeable More

by Helheleh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mickey Dailey

Mar 04, 2026

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

February 09, 2026

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Employee Rating

Vivian was very friendly and helpful. Our car was ready the same day and the whole staff was great to work with. More

by fpaulos
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 08, 2026

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The folks at Ken Garf are always attentive, detailed and respectful. There’s a reason I’ve bought and serviced 2 Mercedes vehicles with them! More

by thepoet85_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Heaps

February 03, 2026

Dealership Rating
Employee Rating

It is always a pleasure to work with Vivian. One of the things I appreciate most as a customer is the communication that Vivian provides about my car. More

by Kv625_sisal
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

January 22, 2026

Dealership Rating
Employee Rating

Vivian was courteous and attentive. A good communicator. Pleased they were willing to deliver my car after completing repairs More

by MIDWAYLLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 07, 2026

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Employee Rating

Vivian goes out of her way to provide excellent service. She is polite, professional and responsive. More

by mariadodson0405
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

Jan 21, 2026

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

December 23, 2025

Dealership Rating
Employee Rating

I always have the best experience when I am there. Everyone is always super friendly and kind. More

by RONISADEGHI
Recommend Dealer
Yes
Dec 23, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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