Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
141 Reviews
4.6

141 Reviews

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141 Reviews of Vivian Montes

September 02, 2025

Dealership Rating
Employee Rating

Vivian is amazing. She was most often my service coordinator for the 6 years I had this particular vehicle. More

by utah1234
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Recommend Dealer
Yes

August 12, 2025

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Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More

by jamesblanch
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Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper

August 09, 2025

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Great service. Highly recommended. Very attentive to our concerns. Addressed everything. More words, more words. More

by jigsawman21
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Recommend Dealer
Yes

July 31, 2025

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Vivian is the best! The service was exceptional and thorough. I would highly recommend Mercedes Service to my family and friends. More

by haruhito_miyagi
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Recommend Dealer
Yes

July 30, 2025

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We had an excellent experience. Vivian went above and beyond for us. They took great care of our car and we will continue bringing our business to them. More

by carlieh
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Recommend Dealer
Yes
Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 29, 2025

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Employee Rating

Everything went off as planned. Garrett, who is my service advisor did an incredible job. I was waiting for my automobile and he kept me informed about every 30 minutes of. It’s pro More

by BOYDHENDRICKSON
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Recommend Dealer
Yes

Other Employees Tagged: Brett Robinson, Garret Olson

July 29, 2025

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Much better than the unbelievably negative service I received last summer ! This young man was great! More

by marsha Lamprecht
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Recommend Dealer
Yes

Other Employees Tagged: Jared Benjamin, Braiden Draper

Jul 30, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Marsha. We're glad to hear your had a good experience, and we are sorry we could not provide you with a 5-star experience previously. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Please feel free to reach out directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

July 19, 2025

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Employee Rating

Vivian always goes the extra mile to make me feel like im the most important customer in the world More

by da-man111
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Recommend Dealer
Yes

Other Employees Tagged: Alan Satterfield

July 03, 2025

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Employee Rating

Great people, great service. I can’t thank them enough for the quick repair for my gas tank lid not opening. More

by dustanlw
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Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great. More

by joemoran1
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Recommend Dealer
Yes
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