Wade was great - super helpful and informative.
Kept me up to date on the progress of getting my new car delivered. My experience was really pleasant.
Kept me up to date on the progress of getting my new car delivered. My experience was really pleasant.
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by jmrzgrl
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey
When visiting the Rapids Honda Service Department, the
staff is always friendly, curious and efficient. The work is always completed in a timely manner.
staff is always friendly, curious and efficient. The work is always completed in a timely manner.
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by tjelmer
Verified Customer
Verified Customer
May 23, 2022 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The dealership made numerous errors and kept blaming them
on the bank. The errors were acceptable admin misses (hey everyone is short staffed) even though they caused us to have to return 3 times but the lac
on the bank. The errors were acceptable admin misses (hey everyone is short staffed) even though they caused us to have to return 3 times but the lack of ownership of their own mistakes was just disappointing. After spending multiple conversations telling us how lucky we should feel that we had our sales person because he was able to do more than other reps and was so good, it was disappointing he refused to admit it was his fault for not knowing the new bank process and his fault for not catching administrative errors in time. I prefer to deal with people who can step up and admit they did something wrong, not blame everyone else for things they could have and should have done better. Next time I’ll take my business somewhere that can admit failure humbly not lie and point fingers.
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by RecentCustomer
Verified Customer
Verified Customer
Other Employees Tagged:
Katie Young
May 21, 2022 -
Rapids Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
They were very busy and I was shuffled to work with 2
different sales men and an additional person for paperwork.
different sales men and an additional person for paperwork.
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by djune0914
Verified Customer
Verified Customer
May 21, 2022 -
Rapids Honda responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
wade was very friendly and knowledgeable.
at the time i purchased, it was very difficult to obtain a midsize suv, but i got into my new pilot within 2 weeks. i replaced a 13 yr old vehicle a
at the time i purchased, it was very difficult to obtain a midsize suv, but i got into my new pilot within 2 weeks. i replaced a 13 yr old vehicle and am very happy with my new honda, with all the new safety features.
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by kurt.a.larson
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey
May 05, 2022 -
Rapids Honda responded
Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Wade was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Honda Pilot!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Wade was very knowledgeable, friendly and courteous.
A very smooth sales process. We will be back for our next vehicle. .
A very smooth sales process. We will be back for our next vehicle. .
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by tjelmer
Verified Customer
Verified Customer
May 02, 2022 -
Rapids Honda responded
Thank you! Wade and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very pleased with all aspects about Rapids Honda,
especially the free weekly carwashes! Very helpful.
especially the free weekly carwashes! Very helpful.
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by janetmtb
Verified Customer
Verified Customer
Other Employees Tagged:
Bob Wiener
Apr 20, 2022 -
Rapids Honda responded
It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Attentive service.
And transparency was key for me. They were open about the number they targeted and why
And transparency was key for me. They were open about the number they targeted and why
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by F Alv
Verified Customer
Verified Customer
Apr 14, 2022 -
Rapids Honda responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
This dealer had too many up sales that sai they we
require. After many arguments we removed the unnecessary options.
We were not treated with respect. We have purchased many cars from different deal
require. After many arguments we removed the unnecessary options.
We were not treated with respect. We have purchased many cars from different dealerships and NEVER experienced this kind of treatment.
We also caught the in Lies regarding where they had to get the car.
Also we caught $1000.00 that was on the cost for no reason, they said it was a mistake. Really?
We would never get another car from that dealership. They sai they only started 3 years ago, well, they are off to a bad start x
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by xeonkopp
Verified Customer
Verified Customer
Other Employees Tagged:
Katie Young, The man who filled out the loan, super bad c
Apr 25, 2022 -
Rapids Honda responded
Thank you, Janet,
Your feedback is very much appreciated and will be shared with my team so we may continually improve our customer's experience.
Sincerely,
Roy Lacey
I think the dealer is good, personally I recommend this
dealership for future buying a car.
dealership for future buying a car.
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by ferhansufiyan
Verified Customer
Verified Customer
Apr 11, 2022 -
Rapids Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com