Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,369 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

32 yrs, 3 mos

4.9

1,369 Reviews

Write a Review

1369 Reviews of Wil Jones

February 13, 2026

Dealership Rating
Employee Rating

Very good All very good as usual! All good nothing else to say about it More

by EI1116
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

February 11, 2026

Dealership Rating
Employee Rating

I brought my car in to get a diagnosis on it because it was shifting very hard and acting erratic. They did the diagnosis and figured out it was a blown engine fuse. They explained everything and sent me a More

by timalbert80
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 11, 2026

North Penn Mazda responded

Thank you for sharing your experience, Tim! We’re glad our team was able to properly diagnose the issue and pinpoint the blown engine fuse causing the hard shifting and erratic behavior. Clear communication is important to us, so it’s great to hear that the explanation and diagnostic video were helpful. Our goal is always to keep you informed and confident about your vehicle, both for immediate repairs and anything you may want to address down the road. We appreciate you trusting us with your vehicle and look forward to helping you again whenever you need us!

February 11, 2026

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Everyone at the dealership is very professional and helpful. A pleasure to do business with More

by SDP11565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2026

North Penn Mazda responded

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Our team works hard to provide a professional, helpful, and welcoming environment for every guest, so it means a lot to hear that reflected in your visit. It was a pleasure doing business with you, and we look forward to serving you again in the future! 🚗✨

February 09, 2026

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Employee Rating

Friendly, great customer service, and thorough process of my car. Efficient in and out All friendly More

by TTEG1103
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 10, 2026

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We’re so glad to hear you found our team friendly, efficient, and thorough throughout the process. Providing great customer service and making your visit smooth from start to finish is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future! 😊

February 08, 2026

Dealership Rating
Employee Rating

Friendly n knowledgeable The staff was very knowledgeable and very friendly. Customer service was great More

by DISPATCHER28
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 09, 2026

North Penn Mazda responded

Thank you so much for the kind words! We’re thrilled to hear that our team was knowledgeable, friendly, and provided great customer service. That’s exactly the experience we strive to deliver every guest, every visit. We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future! 🚗✨

February 08, 2026

Dealership Rating
Employee Rating

The employees are really nice and they gave a lot of information explaining about the car. More

by temithehomie
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 09, 2026

North Penn Mazda responded

Thank you for the great feedback! We’re so glad to hear our team was friendly and took the time to explain everything about the vehicle. Making sure you feel informed and comfortable is always our goal. We truly appreciate you choosing us and hope to see you again soon! 🚗😊

February 08, 2026

Dealership Rating
Employee Rating

Very attentive to my vehicle concerns. Loaner car is a godsend. I appreciate the video from the technician explaining what was successfully repaired and any potential maintenance issues. More

by LCBIKER
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Feb 09, 2026

North Penn Mazda responded

Thank you for sharing your experience! We’re glad our team was attentive to your concerns and that the loaner vehicle made things easier for you. We’re also happy to hear the technician video was helpful—clear communication and transparency are very important to us. We truly appreciate your trust and look forward to taking care of your vehicle again in the future! 🚗🔧

February 07, 2026

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Employee Rating

Love the video NPM provides which briefs you on the maintenance progress. Car was returned on time, freshly washed and transferred to me in a dry heated garage. Process with the cashier was quick and e More

by NAUGHTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Feb 09, 2026

North Penn Mazda responded

Thank you so much for the kind words! We’re glad you enjoyed the technician video updates and that your vehicle was returned on time, freshly washed, and ready to go in our heated garage. It’s great to hear the checkout process was quick and efficient as well. We truly appreciate you choosing us and look forward to taking care of your vehicle again! 🚗✨

February 07, 2026

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Employee Rating

I’ve had multiple visits to this dealership where I purchased the car in 2021. Had a great experience with Rob Bell, he was very helpful and very kind. Thanks! More

by phillip_1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Feb 09, 2026

North Penn Mazda responded

Thank you for your continued trust since your purchase in 2021! We’re so glad to hear you’ve had consistently great experiences and that Rob Bell took such great care of you—he’ll truly appreciate the shoutout. We value your loyalty and look forward to assisting you for many years to come. Thanks again! 🚗✨

February 06, 2026

Dealership Rating
Employee Rating

Catlin was great! Very professional, she’s always has a smile and treats everyone with great compassion More

by renegonzalez0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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