William Wolfe

Spitzer CDJR St Marys, LLC responded

Thank you for taking the time to share your concerns with us. I want to sincerely apologize for the experience you’ve had with our service department. What you’ve described is not the level of service we aim to provide—especially to a client who has trusted us for more than 10 years. You are absolutely right to expect clear, knowledgeable communication from our team. We take your feedback seriously regarding the lack of explanation around the alignment issue and the perception that sales recommendations were prioritized over addressing your questions. That is not acceptable, and I will be addressing this internally with our service staff. I’m also very concerned to hear about the ongoing clerical error on your account. A year-long issue is far too long, and we take full responsibility for the lack of resolution. This reflects a breakdown in ownership on our end, and I apologize for the frustration it has caused. Your loyalty matters greatly to us, and we do not want to lose your trust or your business. I would appreciate the opportunity to personally review your account, ensure the clerical issue is fully corrected, and discuss the alignment concern in detail so all your questions are answered properly. Please feel free to contact me directly at your convenience so we can work toward a resolution and restore your confidence in our service. Thank you again for your honesty and for giving us the opportunity to improve. - Jason Herbstritt - GM

Spitzer CDJR St Marys, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer CDJR St Marys, LLC, we look forward to having you as a valued customer for many years to come!