Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Dionne,
Willie Rocket
My Review of Volkswagen Santa Monica :
The sales experience was pleasant. Michael was personable and genuine. After the sale was "complete" the financing was a little slow. I'm sure this is by design, but for an individual who knows he/she is going to buy a car, says yes to the price after a few short rounds of negotiating, the wait for financing is a bit much.
On to service, I purchased a used car and as with many used cars there are often minor things that go unnoticed during the test drive, but most often are taken care of. In this case there were two things wrong, both seemingly minor. One issue was fixed immediately (the day after the purchase). The other was fixed a month later, at my expense. This frustrated me. I spoke with both Michael and Willie about the issue almost immediately, both referred to the warranty. I may be a little old fashioned, but an issue within 24hrs, to me should be handled regardless of the warranty. Willie offered to help resolve the issue after I was unable to reach Michael. Michael called me back a week after I had paid for the repair at another dealership, to my chagrin. Great guy, but a sales guy!
I might return to this dealership for another car, but I would likely buy new. Used with extended warranty didn't work as well as I had hoped, initially.
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