Xavier Matos

I went into executive Honda and knew exactly what vehicles I was interested in. I ended up purchasing a 2025 Ridgeline with under 4000 miles. I had previously done their assessment online for my c vehicles I was interested in. I ended up purchasing a 2025 Ridgeline with under 4000 miles. I had previously done their assessment online for my car trade value and it was valued at $22,000 with fair condition. After they reviewed my car they only offered 16k but then adjusted to 18k. This was disappointing, but was glad they did increase it slightly. If the car trader online is that off, then I would consider not even putting it on there. It’s essentially false advertising. My sales guy was Brandon, although he is very nice and the vehicle that I was interested in was available and he took me on a test drive. During the test drive we discussed several things including warranties, I asked why they don’t certify any of their vehicle with low miles in which he explained and told me that it would be roughly $1000 to put a warranty on the truck. At the end of the day the warranty was $3500 so that’s a substantial difference from what he told me. I also noticed the original paperwork that they gave me saying what the car would cost, what my down payment and my trade would be included their armor protection. I told him I did not want that and he said I didn’t need to take it and that at the end when I went over financing that would be an option. This was not the case, when I got to the final part with all of my signed paperwork they told me that they could not undo it because they had already put it on the truck and that they could not remove it at this point. I did let them know that Brandon had told me that it would be removed, however there still was nothing they could do on their end. The gentleman who did all of my paperwork was fantastic very personable, he seemed to genuinely care. I do really like the truck, the seat protection however was not applied well in certain areas and has now left several white marks on my seat. I would still buy another car, however I do think more eduction should be made regarding the add on that are offered. More

by ahurlburt Verified Customer Verified Customer

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Bob was really an excellent sales person who explained everything to us to make sure we get the best deal. He was very courteous and helpful to get the questions answered promptly. everything to us to make sure we get the best deal. He was very courteous and helpful to get the questions answered promptly. More

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Our first meeting with Bob, he took us for a test drive, told him we were testing several car brands, and were just looking at that point. Gave us his card, and off we went. No pressure at all. We visited told him we were testing several car brands, and were just looking at that point. Gave us his card, and off we went. No pressure at all. We visited 8 dealers, took test drives. Everyone was varying degrees of pressure, and it was like pulling teeth, getting a straight answer. I talked to Bob on a monday morning, told him what we would like and the price range. 5:30 that night drove home in a brand new CRV in the color we wanted, with a smile on my face. The negotiations were a win win for all concerned. No $3000 appearance packages,$400 black locking wheel nuts, $600 nitrogen in the tires, no dog and pony show with sales person and his manager, bottom line no xx. Great experience, Great salesmen. 3 hours total and driving home More

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People were warm & friendly, answering questions to. The best of knowledge the sales person was courteous explaining everything about the vehicle The best of knowledge the sales person was courteous explaining everything about the vehicle More

by Jen Verified Customer Verified Customer

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Everyone was so nice to work with. I had a great experience and love my CRV!! I had a great experience and love my CRV!! More

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Rex and the Executive team were informative and speedy. Everyone was extremely friendly and a pleasure to work with. Everyone was extremely friendly and a pleasure to work with. More

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Good service, variety of cars, good prices, and plenty of information about the car I bought. information about the car I bought. More

by kARLOS_0486 Verified Customer Verified Customer

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Excellent reliable service in a very timely manner. Everything was above and beyond my expectations. I have recommended this service department to many friends. Everything was above and beyond my expectations. I have recommended this service department to many friends. More

by JAYBIRDVW Verified Customer Verified Customer

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Very professional and helpful. Sales representative Rex was terrific.verypleased overall. Good experience. Thank you Sales representative Rex was terrific.verypleased overall. Good experience. Thank you More

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Good humble Calm and sincere . Takes his time and very persuasive. Just perfect and makes you feel comfortable and ma Takes his time and very persuasive. Just perfect and makes you feel comfortable and ma More

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