Yaser (Jay) Fernandez

Hago el comentario sobre la reparacion del motor y posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunat posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunatar, el estado actual, nunca hubo una llamada del adviser a menos que yo lo hiciera. Su actitud fue muy reactiva y hasta veces despectiva. c) Fueron imprecisas las valoraciones del carro ( no habia un estimado final que determinara el valor del arreglo. ( se commenzo en 15.000 y se logro bajar a 2.380 pero luego resulto quemado el alternador y la cuenta subio a $3.675) d)El dia de La entrega del carro tomo tiempo se argumento que se estaba lavando... entonces pense ok, al fin algo positivo,pero recibi el carro igual que lo entregue,y en la parte de atras basura de los repuestos cambiados. e) Estuve en el departamento de ventas para evaluar de pronto cambiarlo por uno nuevo,,,pesima experiencia...la valoracion la hicieron por $ 15,000 cuando Carmax la habia hecho por 20.000! SE PERDIO LA POCA CONFIANZA QUE QUEDABA! ERA FIN DE MES Y LAS PROMOCIONES ANUNCIADAS ERAN YA MUY POCO CREIBLES, PUES CAMBIABAN SEGUN LAS CIRCUNSTANCIAS DE LA NEGOCIACION...Y recuperar como ciertos los argumentos prometidos, estaban muy lejos de ser verdaderos a la hora de hacer los verdaderos numeros. Para concluir,cuando use el limpiavidrios liquido,no funciono,pense que no habia liquido y que se habia terminado , fui a comprar un liquido nuevo; asi lo hice,volvi a probarlo y no funciono, sorpresa me lleve de que la manguera del agua estaba rota y le faltaba un pedazo,fui de nuevo al concesionario , y el adviser Felipe Perdomo, me dio a entender que era mi responsabilidad, y que yo la debia asumir el costo total , le mencione que en el arreglo del motor le habian quitado el capo, por lo cual yo debia asumir el dano,y que la responsabilidad no era del concesionario,( se expreso en malos terminos ) me senti totalmente defraudado con sus respuestas!! el senor fernando lobos, me atendio posteriormente y senti realmente un EXCELENTE SERVICIO!!! F) PUNTOS POSITIVOS A DESTACAR:la magnifica atencion del sr FERNANDO LOBOS y la proactividad de Yaser Fernandez en otorgarme un " mejor precio en un repuesto que formo parte del arreglo inicial del motor. Excelente por destacar el mecanico quien me explico con lujo de detalles el problema del motor y de las aternativas para su arreglo!! More

by JUANMARIOPATINO Verified Customer Verified Customer

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Everything was great, very efficient and friendly service from the whole team. I was able to make my appointment same day. from the whole team. I was able to make my appointment same day. More

by MARCUS45 Verified Customer Verified Customer

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I recently purchased my vehicle from Brickell Chrysler Dodge Jeep Ram and the entire experience was truly top-notch. From the moment I arrived, the team was friendly, welcoming, and extremely professional Dodge Jeep Ram and the entire experience was truly top-notch. From the moment I arrived, the team was friendly, welcoming, and extremely professional. They made me feel like a valued customer, not just another sale. The staff took the time to understand what I was looking for and helped me find the perfect vehicle without any pressure. Everyone from sales to finance was knowledgeable, transparent, and genuinely focused on making sure I was happy with my decision. The dealership was clean, well-organized, and the whole process was quick and smooth. I drove away in a car I love, confident that I made the right choice. I highly recommend Brickell Chrysler Dodge Jeep Ram to anyone looking for a great car buying experience in Miami! More

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I recently purchased my vehicle from Brickell Chrysler Dodge Jeep Ram and the entire experience was truly top-notch. From the moment I arrived, the team was friendly, welcoming, and extremely professional Dodge Jeep Ram and the entire experience was truly top-notch. From the moment I arrived, the team was friendly, welcoming, and extremely professional. They made me feel like a valued customer, not just another sale. The staff took the time to understand what I was looking for and helped me find the perfect vehicle without any pressure. Everyone from sales to finance was knowledgeable, transparent, and genuinely focused on making sure I was happy with my decision. The dealership was clean, well-organized, and the whole process was quick and smooth. I drove away in a car I love, confident that I made the right choice. I highly recommend Brickell Chrysler Dodge Jeep Ram to anyone looking for a great car buying experience in Miami! More

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Very patient and understand Farris was great to work the team was great and they were very helpful through the whole process team was great and they were very helpful through the whole process More

by BRANDONWEBB1216 Verified Customer Verified Customer

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El mejor dealer CDJR de florida. Muy buena atención. Te sientes muy cómodo con ellos. Los recomiendo Muy buena atención. Te sientes muy cómodo con ellos. Los recomiendo More

by ALFREDOCABRERA303 Verified Customer Verified Customer

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Dealership was amazing. All new!! Service department was awesome! Alberto Padron, my service advisor, was very helpful and professional. I even had the opportunity to speak All new!! Service department was awesome! Alberto Padron, my service advisor, was very helpful and professional. I even had the opportunity to speak with my technician, Luis, who was very knowledgeable and answered all my questions. I will be servicing my car here from now on! More

by PARRJ1 Verified Customer Verified Customer

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Felipe did an outstanding job and even went out of his way to help me with additional questions and services I needed for my car way to help me with additional questions and services I needed for my car More

by FXGOMEZ154 Verified Customer Verified Customer

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muy buen servicio y atencion al cliente. estoy muy contento con la rapides y la calidad del trabajo estoy muy contento con la rapides y la calidad del trabajo More

by angel.0480 Verified Customer Verified Customer

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muy buena atencion al cliente. muy buen trabajo con rapides y limpieza. muy acojedor y muy bien preparado. estoy muy comtento y agradecido con los trabajadores muy buen trabajo con rapides y limpieza. muy acojedor y muy bien preparado. estoy muy comtento y agradecido con los trabajadores More

by angel.0480 Verified Customer Verified Customer

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