Yomar Viero

tmincica responded

I did finally with difficulty receive the cargo cover but no cargo net. This is really an insignificant piece of the whole experience. Additionally a last lease payment was erroneously taken on the vehicle 15 days after I no longer had the vehicle and 15 days after I cancelled autopay on the vehicle with email confirmation. The last payment waiver was part of the new vehicle lease. I was told by Hyundai Finance that info is normally reported to them when they receive notice from the dealer. I was told by them I will receive the money back in 10-15 working days. The whole experience was surprisingly subpar. It’s hard for me to comprehend how I ended up in this situation in light of the extensive email trail I’m sure no one has bothered to read. I partly blame myself for not walking out when it became apparent the emails meant nothing. Finally I even told their customer relations manager yesterday I would buy my 2023 out right to end this experience. I was told the car is no longer available. He didn’t know where it is. That’s a shame for I would buy it in a heartbeat.