Yvonne Brown

Yvonne is stellar! She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll ge She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll get my car back! She makes getting my car in order a stress free experience! More

by TRAEPULGA Verified Customer Verified Customer

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Quick appointments and very accommodating. Issue is resolved every time. Easy to get a loaner Issue is resolved every time. Easy to get a loaner More

by arvinder72 Verified Customer Verified Customer

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I always get the best customer service at Starks Ford of Queens - Jamaica. Thank you! Queens - Jamaica. Thank you! More

by stefaniefanelli Verified Customer Verified Customer

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My experience with Lincoln of Queens Center has been extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, I had it towed through Lincoln support and was told I couldn’t get a loaner until diagnostics were done. I agreed and asked for updates — but received none. I had to chase updates myself. I was in contact with a former service manager, Alexandra, who tried to help, but no other staff followed up. On April 15, I was told the diagnostics were inconclusive, and the vehicle would be sent to Lincoln for further inspection. I was also told I should have had a loaner all along — a frustrating realization. On April 18, a representative Yvonne promised an update that never came. I was later told a vehicle would be delivered to me on April 21, but after waiting over 1.5h (after the scheduled time) no one showed up. When I called back, Yvonne simply said to “just wait,” with no apology or urgency. This level of service is unacceptable. When I finally received my vehicle back on April 29 — after three weeks — it was returned dirty, with a “Change Oil” alert still on, and non-functioning steering wheel controls. No one contacted me about an oil change, and it clearly wasn’t done. I had to handle it myself, only to find more issues. I expected far more from a luxury brand like Lincoln. Instead, I experienced delay after delay, no ownership of mistakes, and a complete lack of basic customer care. I also want to express particular disappointment with Yvonne Brown, who failed to provide clear communication or any sense of accountability during this ordeal. I will not be returning to Lincoln of Queens and cannot in good conscience recommend this dealership to anyone. More

by Inbal Verified Customer Verified Customer

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Excellent Customer service Very hep Very helpful and work with you to help with your needs with you to help with your needs More

by TCUZ56 Verified Customer Verified Customer

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Customer service is the best I’ve ever delt with. Everyone is very nice and friendly Everyone is very nice and friendly More

by CLEMENTRAMKISSOON1 Verified Customer Verified Customer

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Yvonne was very helpful with the valet service. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. More

by JEABRUSCI Verified Customer Verified Customer

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Yvonne no good she don’t care about my car that’s why she’s no good she’s no good More

by tushar98to Verified Customer Verified Customer

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My experience with service was exceptional. Fast, quick, and easy. They get the job done and very pleasant to work with. Fast, quick, and easy. They get the job done and very pleasant to work with. More

by FORD4YOU Verified Customer Verified Customer

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Horrible customer service and didn't do even their job properly. Prices are ridiculous, way higher for a small, tiny work. properly. Prices are ridiculous, way higher for a small, tiny work. More

by KHANSUNNY19 Verified Customer Verified Customer

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