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Yvonne Brown

Overview Reviews (54)

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Yvonne Brown

Service Advisor

Starks Ford of Queens - Jamaica

139-40 Queens Blvd
Jamaica, NY 11435

4.5

54 Reviews

4.5

54 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (54)

Dealership Experience

11 yrs, 10 mos

54 Reviews of Yvonne Brown

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April 27, 2025

Dealership Rating

Employee Rating

Yvonne was very helpful with the valet service. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. The driver who picked up and dropped off my car promptly was friendly , kind and courteous. Overall the experience was efficient and convenient. More

by JEABRUSCI

Recommend Dealer

Yes

Other Employees Tagged: Yvonne Brown

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Apr 28, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

April 24, 2025

Dealership Rating

Employee Rating

Yvonne no good she don’t care about my car that’s why she’s no good she’s no good More

by tushar98to

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sherif Salah

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April 24, 2025

Dealership Rating

Employee Rating

My experience with service was exceptional. Fast, quick, and easy. They get the job done and very pleasant to work with. Fast, quick, and easy. They get the job done and very pleasant to work with. More

by FORD4YOU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Ocasio, Seth Brettler, Sal Ambrosio, Liz Girnus, David O'Brien, Jovan Jackson, Choi Min, Sherif Salah, Arash Saedi

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Apr 25, 2025 -

Starks Ford of Queens - Jamaica responded

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

April 24, 2025

Dealership Rating

Employee Rating

Horrible customer service and didn't do even their job properly. Prices are ridiculous, way higher for a small, tiny work. properly. Prices are ridiculous, way higher for a small, tiny work. More

by KHANSUNNY19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Seth Brettler, Sal Ambrosio, Reginald Williams, Jaewon Yi, Arturo Cantillo, Diana Benitez, Gregory Cohen, Jesus Alvarez

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Apr 28, 2025 -

Starks Ford of Queens - Jamaica responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. What you’ve described is not reflective of the standard we aim to uphold, and we understand how frustrating this must have been. We’d truly value the opportunity to learn more about what happened and see if there’s anything we can do to make things right. At your earliest convenience, please give us a call at 718-885-8000. We’re committed to improving and would appreciate the chance to speak with you directly.

April 23, 2025

Dealership Rating

Employee Rating

Excellent service i’ve been dealing with Queen’s Ford for 30 years no better service than what you provide. Yvonne Brown is an excellent worker. 30 years no better service than what you provide. Yvonne Brown is an excellent worker. More

by SALLYHD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Girnus, Reginald Williams, Diana Benitez, Gregory Cohen

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Apr 24, 2025 -

Starks Ford of Queens - Jamaica responded

It's ALWAYS a Pleasure Sal! Thank you for your positive feedback. We appreciate your business .

April 19, 2025

Dealership Rating

Employee Rating

ways to go, thx. Excellent attention and service. I am very satisfied. Yvonne is respectful, courteous and she gets the job done! Excellent attention and service. I am very satisfied. Yvonne is respectful, courteous and she gets the job done! More

by KRIS.POPKO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

April 19, 2025

Dealership Rating

Employee Rating

I am not happy for service because smal think. Take 6 day I lose my 6 day work. Because my car is TLC uber driver. That take time 6 day fixed my car Take 6 day I lose my 6 day work. Because my car is TLC uber driver. That take time 6 day fixed my car More

by Tenzin chophel

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

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Apr 21, 2025 -

Starks Ford of Queens - Jamaica responded

We're sorry to see your 1-star rating and would appreciate the chance to learn more about your experience. Your feedback is important to us, and we’d like to make things right. Please reach out to us directly so we can work toward a better resolution. -Yvonne Brown, Customer Relations Manager, (718) 657-8888

April 14, 2025

Dealership Rating

Employee Rating

Addressed and resolved outstanding issues while keeping me in the loop throughout the entire process. me in the loop throughout the entire process. More

by lcastelli11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Walter - drop off driver

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Apr 14, 2025 -

Starks Ford of Queens - Jamaica responded

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens!

April 13, 2025

Dealership Rating

Employee Rating

Great service with friendly staff and knowledgeable technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. More

by MARKNACLERIO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sal Ambrosio, Reginald Williams, Jaewon Yi, Diana Benitez , Anthony Mezzatesta

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Apr 14, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

April 12, 2025

Dealership Rating

Employee Rating

Excellent attention and service. I am very satisfied. They are to professional. Always ready . Thanks to all Ford team I am very satisfied. They are to professional. Always ready . Thanks to all Ford team More

by P40S36

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Starks Ford of Queens - Jamaica responded

We are happy to hear of your positive experience. Customer satisfaction is our top priority and we appreciate you taking the time to leave your feedback!

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