Zach Alicea

I honestly cannot say enough GREAT things about Genesis of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happe of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happened to my original 2025 GV80 and how Genesis of Mentor “stepped up to the plate and hit a home run !” Back in June 2025, I picked up my original 2025 GV80. I loved that vehicle. In the 2nd week of July 2025, I was returning from New York to Cleveland and driving on I-80 when all of a sudden every single warning light lit up on the dash display, warning chimes started ringing and the car went into “limp mode”. I “limped” another 50 miles to my dealer Genesis of Mentor where they needed to keep my car and give me a loner. After 2 weeks in service they found out that the two main wiring harnesses that go from the front of the car to the rear had failed. By this time I was upset and sat down with AJ, the General Manager. It was determined that the best course of action would be for Genesis Motors North America would buy back my GV80. Well…. This process took 3 months and 2 weeks to complete!!! NOT Genesis of Mentor’s fault at all! But rather corporate’s fault! AJ (the GM), Zach (the Finance Manager) and CJ (my EXCELLENT Salesperson) “shifted into high gear” and made sure to smooth things out. Finally on November 12, 2025, I returned to Genesis of Mentor to complete the Buy Back process. My old GV80 was now back in corporate’s hands and I was driving a new 2025 GV80. I can honestly say that Genesis of Mentor was there for me every step of the way. If it wasn’t for their diligent, efficient, professional manner to get this problem resolved, I would have been beyond frustrated. But I’m not frustrated….. I am VERY happy and content. Thank You, Genesis of Mentor!!!! As for Genesis corporate…. DO BETTER! — Why did I have to wait SO LONG for this process? — WHY did I continue to pay my loan payments on the BROKEN GV80 for 3 MONTHS and get NO credit for the time I could NOT drive my own car? — Why did *I* , the customer who was inconvenienced have to come up with $18k of MY money to complete the Buy Back transaction? I would have thought that a Billion dollar corporation would have absorbed that $18k to please the customer and make things right. But, NO! Genesis Corporate could not care less about me, the inconvenienced customer! Again, thank GOODNESS that my dealer, Genesis of Mentor “went to bat” for me and made this all good. I will continue to buy Genesis vehicles in my future ONLY because of Genesis of Mentor and for the wonderful hard work and dedication of AJ, Zach, and CJ!! More

by rweisenw Verified Customer Verified Customer

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Very pleasant experience. Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! More

by lbaylis99 Verified Customer Verified Customer

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Hayley did an awesome job! !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! Sh !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! She has answered all our questions even after we have been home with our car the past couple days. Alejandro (sorry if I spelled that wrong) was great and very helpful with negotiating a great deal on our trade and getting us into the GV80! Zach the finance guy was also very friendly and pleasant to work with. Thank you to everyone that we had the pleasure of working with throughout this process! You made the car buying experience bearable! Thank you!!! More

by kmb261 Verified Customer Verified Customer

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