Zach Burdette
Zach Burdette at Grote Mitsubishi

Zach Burdette

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.6
126 Reviews

Languages Spoken

English English

4.6

126 Reviews

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126 Reviews of Zach Burdette

February 14, 2026

Dealership Rating
Employee Rating

Very understanding and knowledgeable Zach understood my situation and helped me get the help I needed to get my car fixed More

by samanthariegsecker0550
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

February 13, 2026

Dealership Rating
Employee Rating

Love the service certain things are over priced The cabinet air filter should not cost more then 20 More

by jshakoor3
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

February 12, 2026

Dealership Rating
Employee Rating

Friendly service and they treat you good. I recommend them to anyone. That's why I keep going back More

by phllpdady1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

February 06, 2026

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They need to be more considerate for people that live out of town. They don’t provide rental services. More

by toemettrae1
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Megan Barnes

Feb 06, 2026

Grote Mitsubishi responded

Thank you for sharing your feedback. We understand how challenging it can be when you’re traveling from out of town, and we’re sorry for any inconvenience caused. While we don’t currently offer rental services on-site, our team is always happy to help explore alternative options or coordinate as best we can to minimize disruption. We appreciate you bringing this to our attention and hope to better serve you in the future.

January 31, 2026

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Employee Rating

We were pleased with the car in the beginning and after a month of having the car had a big engine problem that was going to cost us 2 grand to fix it and they weren’t even trying to help us fix the car sayi More

by jameyspence12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 23, 2026

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The car is a lemon. Had to replace the engine for the 3rd time in 60,000 miles. Worst communication from the GM. Will never buy another car from them! More

by sbusch68
Recommend Dealer
No

Other Employees Tagged: Zach Burdette

Jan 27, 2026

Grote Mitsubishi responded

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating repeated engine issues and poor communication can be. This is certainly not the level of service or reliability we strive to provide our customers. We would appreciate the opportunity to review your situation in more detail and address your concerns directly. Please reach out to us so we can discuss this further and see how we may assist. Your feedback is important and helps us improve.

January 22, 2026

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Employee Rating

We were given a car in terrible condition and lied to about what was wrong. They had the car for over 2 months doing constant repairs with nothing ever being resolved. My partner and I had been paying on More

by Mrabe1995
Recommend Dealer
No

Other Employees Tagged: Zach Burdette

Jan 27, 2026

Grote Mitsubishi responded

Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating and disappointing this situation has been for you and your partner. What you’ve described is not the experience we aim to provide, and we understand how upsetting it is to feel unheard while dealing with ongoing vehicle concerns and extended repair timelines. We take feedback like this very seriously and would appreciate the opportunity to review your account in detail. Our goal is always to be transparent, supportive, and to work toward fair resolutions. We encourage you to contact our management team directly so we can better understand what occurred and determine how we may assist. Your feedback is important to us and helps us identify areas where we must improve.

January 18, 2026

Dealership Rating
Employee Rating

Easy going. Calm. Good so far. I like that they have a nice waiting area. Makes my oil change a bit easier. More

by rachelkron
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jan 27, 2026

Grote Mitsubishi responded

Thank you for the great feedback! We’re glad to hear you found your visit easygoing and calm, and that our waiting area helped make your oil change more comfortable. We appreciate you choosing us and look forward to seeing you again for your next service.

January 05, 2026

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Employee Rating

Smooth, fast, affordable Fred Grote is the greatest Mitsubishi dealer in the Great Lakes region. More

by dhammons1997
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jan 08, 2026

Grote Mitsubishi responded

Thank you for the great review! We’re thrilled to hear you had a smooth, fast, and affordable experience. Your kind words and support mean a lot to our team, and we’re proud to be your Mitsubishi dealer of choice in the Great Lakes region. We look forward to serving you again!

January 01, 2026

Dealership Rating
Employee Rating

The staff is amazing! Professional, knowledgeable, friendly. I drive from southwest Ft. Wayne to come here.You can’t go wrong with them. More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jan 08, 2026

Grote Mitsubishi responded

Thank you so much, Theresa! We truly appreciate you making the drive from southwest Fort Wayne to see us. Our team takes great pride in providing professional, knowledgeable, and friendly service, and your kind words mean a lot to all of us. We look forward to taking care of you again in the future!

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