Zach Burdette
Zach Burdette at Grote Mitsubishi

Zach Burdette

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.8
52 Reviews

Languages Spoken

English English

4.8

52 Reviews

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52 Reviews of Zach Burdette

July 26, 2025

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Employee Rating

I am always happy with my experience at Grote. The people are awesomely friendly, courteous, and helpful Megan and Zach are a pleasure to work with! Excellent and timely service. Could not ask More

by sistersamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jul 28, 2025

Grote Mitsubishi responded

Thank you so much for the kind words! We’re so glad to hear that you had another great experience with our team. Megan and Zach will be thrilled to know their efforts made a difference. We truly appreciate your continued trust in us—thank you for being part of the Grote family! 💙🚗🔧

July 15, 2025

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They are away good to me and doesn’t try to sell me service I don’t need or want. More

by jmgillingham788183
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jul 17, 2025

Grote Mitsubishi responded

Thank you so much for your continued trust! We're glad to hear you feel taken care of without any pressure. It's always our goal to provide honest, helpful service every time you visit. We appreciate you!

July 13, 2025

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They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on. More

by micquail_kizer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jul 17, 2025

Grote Mitsubishi responded

Thank you for your feedback, Micquail. We’re sorry to hear your service light is still on — that’s definitely not the experience we want for you. Please feel free to reach out or stop by so we can take a closer look and make things right. We appreciate you giving us the opportunity to improve.

July 12, 2025

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Appreciate you guys. Always fast efficient and do a great job thank you thank you will be buying my next vehicle from you guys as well More

by wilcoxleila
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jul 12, 2025

Grote Mitsubishi responded

Leila, we appreciate you just as much! Thank you for the kind words about our service department. We’re so glad to hear you’ve had fast, efficient service and that everything was done right. We look forward to helping you with your next vehicle too!

June 26, 2025

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I had to take my car in 4 different times just for them to fix a tail light harness and they charged me for an oil change that was supposed to be free. More

by storielonnie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 26, 2025

Grote Mitsubishi responded

We sincerely apologize for the repeated visits and the billing issue — that’s frustrating, and it shouldn’t have happened. We appreciate you bringing it to our attention. Please contact us with your service info so we can review what went wrong and make sure it's corrected. Your trust matters to us, and we’d like the opportunity to restore it.

June 20, 2025

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Great service. Very friendly employees and they answer all your questions. Very pleased with there work. More

by clydenumber1dog
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

June 20, 2025

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Good service and great people to work with. I will always support and recommend you. More

by wschwartz0
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

June 18, 2025

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Srv Advisor, Zach was amazing. There are no MItsubishi dealerships in my area so I have about a 2 hour drive and Zach couldn't have been more sympathetic. He kept in constant con More

by pbovia
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Jun 19, 2025

Grote Mitsubishi responded

Thank you so much for the kind words! We’re thrilled to hear that Zach provided such a thoughtful and accommodating experience, especially with the long drive you made to see us. Keeping you informed and making sure your trip was worthwhile is exactly the level of care we strive for. We’ll be sure to share your praise with Zach, Megan, and the rest of the team—they’ll really appreciate it! We’re grateful for your trust and hope to see you again (but hopefully not too soon 😊).

May 23, 2025

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I come from Huntington for service to my vehicle and am always treated with respect. More

by renee.webb
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

May 28, 2025

Grote Mitsubishi responded

Thank you, Renee, for trusting us all the way from Huntington! We’re glad to hear you always feel respected when you visit. Zach, Megan, and the whole team appreciate your kind words and look forward to taking care of your Mitsubishi for many years to come!

May 22, 2025

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Employee Rating

Haven't had the vehicle for 2 weeks and it's been in for repairs once and now second time coming up. Not too happy with the way vehicle is performing. Stuck with vehicle for 6 yrs and wanna make sure it's More

by studlight_cowboy46747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Grote, Megan Barnes, Johnathan Driscoll , Jennifer Keller

May 22, 2025

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

May 26, 2025

studlight_cowboy46747 responded

I've left a message I'm not bashing Grote by any means. I work from 7 to 330 but would like to talk to someone about the vehicle we've purchased. About what can be done to resolve the issues we're having. The car has to be driven around and put on a highway. Today the transmission kick hard on us and still having bad vibration on highway with steering wheel vibrating.

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