Zach Carlson
Zach Carlson at Matthews Import Center / Subaru / Kia

Zach Carlson | Page 6

Service Advisor

Matthews Import Center / Subaru / Kia

3013 Vestal Road
Vestal, NY 13850

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Zach Carlson

October 09, 2023

Dealership Rating
Employee Rating

The associates are friendly, welcoming, informative, and understanding.! The atmosphere is relaxing and comfortable! I find it very reassuring when I have a situation I am welcomed and a solution is reached More

by b_crampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Matthews Import Center / Subaru / Kia responded

We're so glad to hear our Team took great care of you! We truly appreciate your business and the great review!

October 07, 2023

Dealership Rating
Employee Rating

Work was done in timely and thorough manor. Staff was friendly and helpful. I was on my way in no time. More

by tcoynehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for your business and the great review!

October 07, 2023

Dealership Rating
Employee Rating

Service my own and daughters car here. Always a good experience. Service team is always professional More

by Kristek_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Matthews Import Center / Subaru / Kia responded

Thank you both for choosing Matthews for your vehicle service! We appreciate your business!

October 07, 2023

Dealership Rating
Employee Rating

Easy in , easy out . Matthews delivers confidence for life’s journey’s day inn day out . More

by hkozakjr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 12, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for the great review and your business!

September 29, 2023

Dealership Rating
Employee Rating

Everyone very friendly and helpful hope problem is resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. More

by edjbutler
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe Vaughan

Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for letting us know about your recent experience. We're glad that interactions with our Team have been good however, we do apologize for the issues you are having with your vehicle.

September 23, 2023

Dealership Rating
Employee Rating

Zach in service is excellent. He is always very professional and explains the service and why it is needed. He is a huge asset to Matthew's. More

by kkaaeoh
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne T

Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 23, 2023

Dealership Rating
Employee Rating

Never disappointed! ! Everyone is kind and informative Always on time Excellent service and never a complaint More

by dfitts46
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michele Hayes

Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 23, 2023

Dealership Rating
Employee Rating

Customer service at express isn’t friendly and they don’t care about your car More

by stetsonhouse
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

We sorry to hear that you didn't have a great experience with our Team. We pride ourselves on a different experience and we will address with our Team. Thank you for letting us know.

September 22, 2023

Dealership Rating
Employee Rating

Took care of my car promptly. So glad you offer a shuttle, pleasant drivers and clean cars. More

by hgaran8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 22, 2023

Dealership Rating
Employee Rating

I always have good service there and Zach Carlson takes great care of me and my Subaru! More

by jmcimini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

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