Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
234 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English English

4.6

234 Reviews

Write a Review

234 Reviews of Zack Rooks

June 18, 2026

Dealership Rating
Employee Rating

He was very helpful, and respectful. He was very patient with the time it took to get through the process, at a very emotional time for me. More

by Brendawrrr
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 17, 2026

Dealership Rating
Employee Rating

Great Great customer service answered all my questions. Showed respect towards my grandson helped him find the bathroom and snacks More

by scrainehornsby6
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 16, 2026

Dealership Rating
Employee Rating

Appointment was on time. Service was done quickly. Waiting area was comfortable. All interactions with employees was friendly. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

June 11, 2026

Dealership Rating
Employee Rating

They kept me informed throughout the process. Everyone was friendly and easy to talk with. More

by jamieleebraswell
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 11, 2026

Dealership Rating
Employee Rating

They kept me informed throughout the process. Everyone was friendly and easy to talk with. More

by jamieleebraswell
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 08, 2026

Dealership Rating
Employee Rating

Amazing Great service. Quickly diagnosed the issue and helped me understand what was going on. Also picked me up from Enterprise as a favor. More

by DWHERrY10
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 04, 2026

Dealership Rating
Employee Rating

Good experience purchasing the vehicle. Just frustrating trying to get the horn repair scheduled up. More

by darthwookie77
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 03, 2026

Dealership Rating
Employee Rating

Skdudnrrn. Sjsidanabe. Mamfmfosnsna Jsksk. Sksndnsisn. Skdnrjaien. Fhaienrfm. Djsodnrtdkd. Dhsidjdnrj. Alaorkdk. Aodbrjsn. Naoshdnsk. Tosnskw. Akdodnfj. Kurva. More

by jhammonds5282
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 02, 2026

Dealership Rating
Employee Rating

Very smooth transition from warranty info to parts being ordered parts arriving scheduling the service service performed in a timely manner actually taking less time than expected and seamless transition ba More

by jbscustombuilders
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

June 01, 2026

Dealership Rating
Employee Rating

Truck was in for an oil change and tire rotation. Tires were not rotated even though the tick stats they were. More

by brianhowse1968
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

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