Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.5
162 Reviews

Dealership Experience

10 mos

Industry Experience

10 mos

Languages Spoken

English English

4.5

162 Reviews

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162 Reviews of Zack Rooks

November 20, 2025

Dealership Rating
Employee Rating

Staff is very nice and knowledgeable nice waiting area ,clean restrooms and done a excellent service on my vehicle More

by w.g.anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 17, 2025

Dealership Rating
Employee Rating

We sre most impressed with Tony Serra Nissan in Cullman. The team treats us like family. Jacob Price and everyone are fantastic. The service department is top notch. More

by courierandpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Lay,Jacob Price

November 16, 2025

Dealership Rating
Employee Rating

Did their job I don't know who Zach Rooks is. But I guess if he's a guy, I gave my car to , everything was fine. More

by mliles0
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 14, 2025

Dealership Rating
Employee Rating

I took my vehicle in for a follow up after a major overhaul. Zack worked today and as usual it took care of the issue quickly. The communication was also excellent. More

by Vpfd317
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 14, 2025

Dealership Rating
Employee Rating

Fixed the car after a complicated problem and kept good communication Kept the price fair and solved the problem More

by Vpfd317
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 14, 2025

Dealership Rating
Employee Rating

Always friendly. Always fast. Great communication with the advisors. The advisors are always smiling even when they're having busy days. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 12, 2025

Dealership Rating
Employee Rating

Awesome customer service. I got my vehicle back quick It was a very great experience More

by Kh1980.jh
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

November 11, 2025

Dealership Rating
Employee Rating

Great service. Completed within days. All employees there were professional. Zack is great! Should be rewarded for caring so much about your customers. More

by bubbapowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 10, 2025

Dealership Rating
Employee Rating

Buffy was very professional and kind she listened to my concerns and really put attention to working them out. She checked in with us often to let us know the status of our services, and she took time to More

by barnett6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 06, 2025

Dealership Rating
Employee Rating

I pulled my car into the lot, went inside and told the salesperson I could hear an annoying ticking sound emanating from the front passenger side of the car. When I lightly touch the brake it ceases makin More

by Dand827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 09, 2025

Tony Serra Nissan responded

Dand, that’s frustrating and we get it. Nobody wants a car that sounds like a metronome. Reach out to Maxine our Customer Service Ninja at (256) 676-2435 and she will make sure this gets handled fast. We will get that ticking gone for good at Tony Serra Nissan Cullman.

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