Zubair Ali

Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

by dmichele0723 Verified Customer Verified Customer

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Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

by milissa.sinnett Verified Customer Verified Customer

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The salesman was wonderful and very helpful. Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal More

by lattanziob17 Verified Customer Verified Customer

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Daniel was very helpful and easy to work with which made the process very enjoyable! the process very enjoyable! More

by MDPGGA Verified Customer Verified Customer

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The deal and financing process was comfortable and nicely handled by Norm Reeves team. All details were shared and explained. handled by Norm Reeves team. All details were shared and explained. More

by pbpranav750 Verified Customer Verified Customer

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Mr.kero and Mr.Arif sales persons were too good in taking care of us . Thank you so much . Keto helped in getting offers too care of us . Thank you so much . Keto helped in getting offers too More

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Out of all the dealers I spoke to over purchasing a vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in t vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in the market for a new vehicle I will def come to Norm Reeves Irving again. More

by bcbats Verified Customer Verified Customer

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The service was ecxelent! !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% More

by mariamv81 Verified Customer Verified Customer

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My sales person went above and beyond what was needed to make sure I had the best experience possible. I love my new santafe so much. make sure I had the best experience possible. I love my new santafe so much. More

by Mrsd2021 Verified Customer Verified Customer

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Worst experience and was bluffed by number of miles on the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it w the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it was a dealer trade just for a manager to make his number . More

by gauravsoni05 Verified Customer Verified Customer

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