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Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for t Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs. More

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Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were d knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing. More

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Excelente muy gentil estuvo muy amable Lo recomiendo a otras persona me gusto Su personalidad sin un grupo muy amable otras persona me gusto Su personalidad sin un grupo muy amable More

by Gotty Saltos Verified Customer Verified Customer

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The staff is always friendly and professional. If there is an unknown issue they clearly explain it to me so that I can make a decision on how to move forward. The waiting area is very user friend If there is an unknown issue they clearly explain it to me so that I can make a decision on how to move forward. The waiting area is very user friendly. Thank you to the whole crew. Anne Bucci More

by Fcbarb Verified Customer Verified Customer

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I use to go to the Charlotte Ikea location and would get terrible service so I tried this location. They were great. Got me in and out faster than expected. Friendly . Knowledgeable. Helpful . I will defini terrible service so I tried this location. They were great. Got me in and out faster than expected. Friendly . Knowledgeable. Helpful . I will definitely only go there from now on. Thanks Cameron for helping ! More

by celiciaajiana Verified Customer Verified Customer

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My wife and I had a very positive experience; Jesse Davenport listened to what were looking for and worked with us to find the vehicle we needed! Looking forward to working with him again! Davenport listened to what were looking for and worked with us to find the vehicle we needed! Looking forward to working with him again! More

by mikewilson1174 Verified Customer Verified Customer

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Very professional, courteous, friendly,willing to go the extra mile to ensure customer satisfaction and ensure customer return for services extra mile to ensure customer satisfaction and ensure customer return for services More

by pdjlowe Verified Customer Verified Customer

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Honest fast polite friendly amazing service parks Chevrolet at the lake is the only place we take all of our vehicles to Chevrolet at the lake is the only place we take all of our vehicles to More

by MPDAVIS08 Verified Customer Verified Customer

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