rebecca alvarado

What started out as a great experience turned sour pretty quick. I totaled out my FJ and needed a new one. They had one listed for a fair price so I negotiated everything over the phone before driving up fro quick. I totaled out my FJ and needed a new one. They had one listed for a fair price so I negotiated everything over the phone before driving up from Phoenix. I use the truck pretty much exclusively off-road so wasn’t going to nitpick it. It had just been through “safety inspection” by Hatch so wasn’t worried about the cosmetic or interior damage that wasn’t disclosed to me before driving 3 hours. Upon my drive home, truck ran hot as it was low on coolant, blown shocks made breaking scary, battery was bulging to point of leaking, oil leak, power steering leak, and 72 miles into my drive check engine light turned on. Sent a text to sales person who didn’t even respond. Dealership started calling me to get emissions testing done so they could title it. It wouldn’t pass emissions and needed new Catalsyt to pass (a couple thousand dollars). Manager called me and told me they knew about all the issues but declined to fix them as emissions weren’t required in Showlow. He only offered to pay for a new battery at local Toyota dealer (didn’t respond to multiple emails and never paid for it when I sent invoice). They knew I needed emissions where I live and actually cleared the check engine light and hid it from me. They admitted it was revealed in their inspection and just failed to disclose it. Wow. I enclosed a few pics so you can see some of the items that needed replacement within 300 miles. Absolutely no help after the fact. If buying used I would suggest taking to a different dealer for inspection before buying from them. Could have been a great experience but post purchase was horrific. Also filing a complaint with ADEQ More

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