Toyota Dealership, I am writing to express my disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership primarily due to the persistent illumination of the ABS Malfunction light. As a loyal customer, I had expected to receive quality service and ensure customer satisfaction. Upon arrival, I was informed by the service clerk that my vehicle would undergo diagnostic testing to identify the issue. Following the diagnosis, I consented to the necessary repairs based on the information provided to me by the service clerk regarding both the issue and the associated cost. Subsequently, on April 9, 2004, I collected my vehicle after making a payment of $1,474.22 to Toyota. However, within a short span of approximately 15 minutes, the dashboard sensor lights reappeared, prompting me to return to the dealership immediately. Upon my return, I expressed my surprise and dissatisfaction to the service manager, emphasizing my expectation for a thorough and effective resolution given the considerable sum I had just invested. However, to my dismay, I was informed of an additional issue necessitating further repairs, with an estimated cost of $1,238.72. This sudden revelation left me and my husband bewildered, as we questioned why the additional issue had not been detected during the initial diagnostic assessment. We felt a sense of unease regarding the transparency and integrity of the service provided. The service manager suggested that I purchase additional parts which would have cost me $800.00 and that the dealership would forgo the $400.00 labor fee. Despite the service manager's assurance and suggestion to purchase additional parts, we opted to seek a second opinion from a professional technician. This decision proved instrumental, as the technician not only offered a more personalized and empathetic approach but also identified a more cost-effective solution, resolving the issue for a total of $306.00, including parts and labor. As a result, I am relieved to report that my vehicle is now free from error messages, and significant savings of up to $900.00 were achieved through the expertise and diligence of the alternative technician. While I have previously enjoyed satisfactory experiences with Stone Mountain Toyota, I cannot overlook the disappointment and frustration stemming from this recent service encounter. As a valued customer, I urge you to review your service protocols and uphold the standards of transparency, accountability, and customer-centricity that are integral to maintaining trust and loyalty. I trust that my concerns will be taken seriously and addressed promptly to ensure the continued satisfaction and confidence of customers in the services provided by Stone Mountain Toyota. Thank you for your attention to this matter. Sincerely, Toyota Stone Mountain Customer

Prompt, courteous, professional. Comfortable waiting area with Guest wifi, coffee, vending machines. Easy to get to.

Excellent service by Kevin, got me in late evening and got done in timely manner, also he help me to future service need in my van , and gave me right info to follow, awesome love his Custmore care ,❤️🙏🏽

Marquise is truly a professional! 🤓 He is very knowledgeable, & always keeps me informed on what's going on with my vehicle! Thank you for the WONDERFUL customer service you continue to give! You're the reason why I love Toyota! ❤️ Thank you! 😊

For the years I had been taken my car to Toyota and they are best

This is the worst deal on a car a could have ever received from a dealership. Finance is horrible. But there are a few awesome people working at Stone mountain Toyota that are outstanding, first is Anterence in the service center he went above and beyond to help me with my car issues and they the lite skinned lady at the rent a car center, you could feel her caring when she greeted me. I hope y'all have a better experience than me.