What Others Say
This review is late but not intentionally. I purchased my 2023 Camry XSE on Monday April 3, 2023. James was my salesman who was very nice and helpful, plus, he helped me get my car home since I live so far away. It is unfortunate that I cannot remember the names of the other people I worked with, but I don't think they liked me much since I did not purchase any extras, sorry. Love my car, such a smooth ride plus I feel I have a reliable car for many years to come. Yes, I will recommend Toyota of Redlands.
@toyota_of_redlands I would like to give a special thank you to Andrew Waddell for his professional and efficient service he and his team provided to get my truck back into service. Andrew is very thorough and I appreciate his consistency to ensure all services are completed without any discrepancies. I will only take my Tundra to Toyota of Redlands.
⭐️⭐️⭐️⭐️⭐️ Customer Service Experience
Respectfully,
-Anthony
Had a pretty decent experience. The salesman I first talked to was kinda throwing me for a loop, but I came back a week later to get a different one assigned to us. That was a gamble as the car I had intended to buy was a good deal, and I could've missed it. Natalie was awesome and very patient with us when we came back. JR was able to get me the payment I wanted by working the numbers. Overall, it was a good experience. The car is fabulous, was very clean and felt brand new when I got it. It is such a relief to have had a stress free experience.
I recently purchased a Toyota Corolla Hybrid from this dealership. While it went well when Oscar handled the initial stages of the transaction: locating and reserving an acceptable vehicle. The final sales stage was very unpleasant. The "CLOSER", James, the sales representative who was assigned the final negotiations, packed the offer sheet with an outrageous figure for extras, that he presented to me to be part of the deal. It was up to me to identify and to reject them. In essence, I felt that I was being "hustled". Though I concluded the sale, it was an extremely poor opinion of that salesperson in particular, and the dealership as a whole. I brought all of this by e-mail to the dealership's General Sales Manager Mr. Cooney and received a vanilla response, in essence,"Thanks for the information, we'll bear it in mind.". Despite lauding themselves for customer satisfaction, this car dealer's lack of "transparency" would make me think very hard about buying another car from this them. Overall, on a scale of 1-10, ten being best, 1 would be generous.
We had awesome experience with the dealership, so helpful and meet our every need.
Salesman David slaughter and Finance Manager
Pablo Castro , we're very helpful in every way. I really appreciate them and there service.. Top of the line establishment. I will be coming back always.. thank you again for your help. God bless.
The best dealer I have been to.. I was assisted by Patrick in the service department, who took the time to go above and beyond to answer all my questions. He had such patience extremely respectful and knowledgeable.. He took the time to show to me , what was wrong with my vehicle part by part. I even got to meet the mechanic Travis who was also just AMAZING.. Thank you for your outstanding customer service but most of all for being honest… Lori was also so helpful in assisting me when I arrived. Thank you..
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