I took my Prius in for routine oil change, next day I hear a strange noise, took it back in. They say needs spark plugs, got new plugs. Noise still there and check engine light comes on. Driving down the freeway and big cloud of white smoke following me. while putting car on trailer notice the shield underneath is hanging so took it off and saw there was no housing on the oil filter. No oil or coolant was left in the car. They said they needed to put oil and filter housing on to diagnose so they charge for that. did not put coolant in though. diagnostic revealed blown head gasket. caused from a rock entering the bottom of the car through the drain plug hole and bouncing around knocking the housing off and damaging the coolant pipes. major $$$ to repair. There was absolutely nothing wrong with the car before. They told me to turn it into my insurance as if it was in a collision with a rock. I think they should have turned it into their insurance as a major mess up doing the oil change. This car was my fourth prius. I have three other Toyotas in my family. They lost a good customer. The chances of winning. million dollar lottery is better than a rock doing this damage. What sucks the most is there is no way to prove it either way. I never thought that they would not make good the wrong or I would have taken it elsewhere. Every mechanic I talk to about it automatically says they screwed up on the oil change....but how do I prove it?

Lynn Quiding is very helpful and respectful! She went above and beyond to help me resolve my issues with my truck! The staff are very friendly and helpful!

We talked to Rhiannon Turner at Toyota and she helped us through the whole process of getting our car 🚘 in the shop and repaired. We were very happy with everyone that had worked with us in every step of the way. Thanks 🙏 so much for taking care of our car and us😊

Rhiannon was awesome helping me with my rental. After this conversation she helped me get to a salesman to find a new vehicle.

I will not take my car anywhere else. The staff is friendly the atmosphere is very welcoming and the service is always the best around. I recommend them to everyone I know.

Displeased and disappointed. I brought my 2023 Toyota in for an 8am appointment to swap a faulty tire. Got checked in right away then took a seat just outside the glassed in service kiosks, inside the lounge waiting area. After a curious but patient wait of 3 1/2 hours, I went to the associate to check the progress. My vehicle was finished. In fact the service time of .5 hours was printed on my receipt. They had forgotten to notify me for 3 hours when my vehicle had finished. My confusion stands with the associate whom I initially sat with, checked me in, entered all of my info. Specifically making acknowledged eye to eye contact at least 6 times throughout my wait. You just forgot? I signed off and was told an attendant would be pulling my vehicle right up to me in the interior customer pick up lane. A nice feature I witnessed other patrons being blessed with during my 3 1/2 hour stay. Though not so lucky for me as I stood patiently for another 5-10 minutes, finally catching glimpse of an attendant on foot about 90 yards away approaching my direction. Arriving to me, he notifies me that my vehicle is parked out around the building in the parking spot, so close to another vehicle that he was to nervous to enter my vehicle in fear of causing damage. I told him it was all good and even thanked him for letting me know. I walked. In no way did I ever appear angry or impatient during this entire debacle nor had any haste in my voice in any conversations. … The only thing that irritates me from this entire thing—- The new tire didn’t come with a valve stem nut.😡