Previously wrote a negative review. Auburn Toyota They called me up and changed the problem. Thankful for that

Was very disappointed that, after years of good service, I was pushed repeatedly to get a $5,000 service. When I finally agreed to do it, I ended up at a different Toyota dealership who told me there was no problem and the service wasn't really needed. My trust is broken and I don't feel I could ever go back.

Casey was easy to work with and straightforward with the process of the initial purchase. However when I attempted to cancel the Toyotacare extension later, they showed their true colors. Per Toyota, you need an odometer disclosure to cancel the plan. When I arrived to initiate it, finance (Chris?) stated they didn’t need it. He legit brought out a piece of printer paper with handwritten info, no applicable VIN or mileage. He stated the refund would process in about a month. He did not provide any documentation to me. Bad on me for not capturing any as I was in a hurry. Fast forward two months later and now I’m getting the run around on how it takes time and vague answers. Aka they never facilitated the refund. Shady practices from finance and staff to avoid chargebacks. Make sure you get things in writing from this store, IF you chose to even do business with them. I will be referring folks elsewhere unless this is remedied. (Not holding my breath) Update: David made things whole!

Ran into a lot of issues with the “Financing Manager” and random other employees. The salesman I had was fabulous though everyone else was crap. Went in with cashier check for the car I wanted and every step of the way the financing manager for the dealership kept giving me road blocks telling me where I had to register a vehicle and refusing to simply issue a 3 day, 7day or month long temp tags and trying to get me to pay an additional 2,000 to register it where I had intended to. This man kept trying to run my credit when there was absolutely no reason he needed to, again check in hand, other than he was trying to get me to use one of their preferred loan companies or to try and hide more fees within the documents.

I purchased myToyota Highlander in 2015 from the Puyallup dealership. We moved and I decided to take it to the Auburn Doxon Toyota dealership. I figured it was a trusted location on the premise of the Toyota brand name. I went in for a routine check. After waiting one of the service writer rep pulled me aside. She asked a few questions about my history and after digging in prided several items she was surprised I had never done on my vehicle. I had her look up what history she was able to see from the other service dealership and explained those things hadn’t ever been recommended and that I did not currently have any issues with my vehicle. It was a speculative recommendation of a service she said I was in dire need of to maintain the reliability of my vehicle. She proceeded to tell me some advice and used the angle that if I were her daughter a list of must do items I had to get done to my vehicle. The way she worded it made it seem as though the Puyallup service department had been neglecting the maintenance on my vehicle. I’m a mom of 3 small kids and relay on my vehicle to get us around and maintain my job. It was a big order just under $3k in servicing. I trusted what she had explained to me and that even though the services were expensive it was better to trust a Toyota tech then a random shop. I decided I would get those things taken care of at my next appointment to ensure the longevity of my reliable vehicle. I took my vehicle in for the appointment for the list of “much needed” servicing. The drive home backing into our driveway in reverse it sounded and felt like the transmission was slipping with a jarring vibration. This had never happened previously. I called and they asked to have it back immediately. With all the servicing I asked and they agreed it was possible a fluid didn’t get topped off. After reviewing it here’s what I got. The technician test drove vehicle and could duplicate concern of chatter or slipping feeling while applying load to transmission while in reverse. The suspected solution would be a automatic transmission assembly band replacement for $8,623.10. I want to reiterate I did not have any issues like this until after it was serviced. In conversations they still couldn’t even guarantee this would fix the issue or it was 100% the problem. The mechanic said he wasn’t sure why that was happening. Generally a transmission issue happens while you are in gear not in reverse. After phone calls and trying to get more clarification on what exactly the issue was and how and why it was happening they agreed to just do it for half the cost. The whole process and engagement with this dealership has slimy vibes. Those service writers that check you in get commissions on all work done. Completely fine but playing on the heartstrings and guilting customers by telling them to do service is a manipulative tactic to get you to fit a bill at 300% the cost. Especially when they push something to be done when there are no known issues with the vehicle and previous inspections did not flag anything by the technicians. It would be one thing if I hadn’t taken my reliable no issue vehicle in and then not received a problem back after service. Not only is there a reverse issue with my Highlander the gas sensor is off. When filling my tank I used to get over 308 miles to a full tank, now it’s at around 288. It has a 17.9 gallon tank, when I fill up it only allows close to 16 gallons to an empty tank. I give this review as a warning for those trusting their money with Doxon. Just because it has the Toyota name doesn’t mean I would trust your Toyota with them. If you do beware of over priced servicing, slimy tactics and hope your vehicle returns to you in at the very least the same condition you left it or you may just end up with worse. By the service they performed on my Highlander transmission two other certified Toyota service mechanics said they compromised the reliability of my transmission in my Highlander. It isn’t recommended to do what the service writer recommended. Along with the fact of the bill was 3x the inflated cost compared to other technicians. Service writers after reviewing what the techs said that they couldn’t simulate the problem but were only making a recommendation to try and cover the problem based on speculation not on finding and identifying an issue. The tech manager even said because there was no critical identified issue they could pin point that I can just drive my vehicle and I can get away with it. They did not repair my vehicle all they did was over service for profit and increased the probability of my car having issues along with the two they caused. As a learning opportunity for others. You cannot always trust that a dealer holds the same standards and trust behind the Toyota brand name.

3 hours for an oil change and the person was rude. Worse service I ever been.