I was OVER car shopping by the time I inquired about a new Soul at Bob Moore Kia. I’d been to six other dealerships and was short-tempered but ready to buy immediately from whomever finally stopped fudging numbers and playing games. Darien was the first friendly voice to respond to my inquiry. She remained friendly and helpful, even as I impatiently told her I just wanted to know what the actual price out the door was on a minimally-equipped Kia Soul. We chatted briefly about my needs. The only thing I couldn’t live without that the base model lacked was heated seats, so I also asked about having seat heaters installed. Timeline was one issue discussed, as they had more inventory coming in that would meet my needs if I didn’t need the car immediately. I had some wiggle room on timing, so Darien put sales manager Don Hill on the line with me. Don talked to me about what I needed, what I wanted, and any preferences that would be added bonuses. I detailed my dealmakers and breakers and told him was willing to wait for the right car at the right price. He had a 2024 Soul EX (top trim package) already on the lot. It was my favourite of the available colours (Neptune Blue, I’d seen very few even in ads and hadn’t seen one in person), exceeded my needs and wants, and was just gorgeous. But out of my price range. Don asked what was wrong with that one.and I told him it was beyond perfect…except for the price! I kinda laughed him off, thinking he was doing that salesman upwelling thing. I couldn’t get other dealerships to sell me a base model for the advertised MSRP of $21,670, so I didn’t even want to know the real price on the EX with an MSRP of almost $27k! Then Don quoted me an all-in number on the phone for that gorgeous blue EX. I didn’t really believe him. It was under MSRP and getting very close to what I thought I’d end up paying for a base model with seat heaters installed at another dealership. I adored the colour. And I loved the extras the EX had, things I really wanted but would sacrifice for price. It was more than I’d hoped to spend, but it was the first car I’d actually loved. It was the Soul I’d design if I could order it. I told Don (reminding myself not to get my hopes up) that if he’d honour that price and get to a certain number on trade for my car, I was coming in immediately to sign paperwork. Less than an hour later, Darien greeted me immediately at the door and was a lovely hostess as I waded through the buying process. Don was friendly and a man of his word, honouring the nearly unbelievable figure he quoted me *without further discussion* and getting me what I needed on my complicated trade-in. Hands shaken and deal made, I was off to finance. Robert Ali worked with me tirelessly to get to a final package and financing I could live with (my credit is complicated by living abroad for 9 years, no car note or large loan in the US in over a decade). And Robert and Darien have continued to be warm and happily available as I go back to them with questions. I was somewhat defensive and ready to be mislead throughout this process, probably short or snappish at times when I didn’t understand something and worried the game playing was about to start. My prior experiences made me gun shy and quick to become adversarial. Darien, Don, and Robert sold me a good car (did a lot of research before deciding on a new Soul) at a great price and have been honest and transparent throughout. Even when I was quick to question things and distrustful. Thank you, Bob Moore Team! I’ll be back for service on my fancy new blue car. And I hope the service team are as excellent as you’ve been.

We were looking to get a new car for my wife, Bob Moore Kia had one she liked, we called and talked to Devon French, he was awesome throughout the complete process. From the initial phone call to having the cats ready for us to look at when we arrived. He worked to get the deal together and walked us over to finance. There we were helped by Robert Ali and Kendrick Neal. They both went above and beyond in getting us the financing that we needed. We are very pleased with the complete buying experience. Would recommend the complete team that helped us at Bob Moore.

This here is my first ever review. I was what I would call a Kia enthusiast(never own a different brand) and currently the proud( not so proud anymore) owner of a 2015 Kia Soul that I loved very much until few months ago when I started experiencing engine problems. I had my car towed to Bob Moore Kia northwest and after a stressful 2 months and 4 days (during which I had to pay for a rental and still trying to be reimbursed by Kia), I was able to get my car back on June 27th 2023 at around 5:47pm with a remanufactured engine. I didn't really drive on the 28th and on the 29th I drove to pick up my groceries from Walmart. On my way there my car started acting out, stopped in the middle of the road and was filled of smoke, I struggled to open the doors and was helped out by passersby. I had my car towed back to the same dealership was told some pipes were not tight enough , came loose because of the pressure spreading coolant all over everything and the lady that was at the counter ensured me it is fixed and I was not provided any receipt or documentation for it. Fast forward to Saturday 8th July, while driving to work I started to smell like burned plastic, the engine check light came on, the car was shaking and the time for me to take the exist there was smoke everywhere. I called Bob Moore Kia and was told service was closed and will be open Monday so I had to miss the full shift and figure out what to do. Today Monday, I was able to get to the dealership(missing work) and after about 2h of wait I am told there is a hole on my radiator neck or something like that (estimated repair to cost about $400)that I responsible for, my car shakes, I can turn my car off, take the key out and the engine will still be on. My car stayed more that 2month at the dealership with no hole, no hole was found when I brought the car back because of loose pipe caused by pressure, but it my fault, I am told the color of coolant in my car is not used by Kia but my car was not at another dealership or garage and I don't know how or where to put coolant. This is for sure my last Kia. Thank you Kia , I will now be stressed driving my car until I can get rid of it.

I could not have asked for better customer service! Joseph Kelly is an amazing salesman, no pressure sales and totally honest. This was my first time buying a brand new car and everyone from Joseph Kelly to Robert Ali made this experience FUN! Which I never thought car buying would be. Thank you so much! You are AMAZING and I will be sending all my friends and family to you! God Bless!

Nathan Powers and Daniel the mechanic are a great team ! They sincerely care about their customers!!

I left car for 2 days. Just diagnostic. No work done. $300. I felt they could have done some work on it. My receipt said they did a courtesy wash on car but they didn’t. This is my 4 th KIA that I have bought as new cars and may look at something different next time I buy new.